Terms of Use

Effective Date: August 23, 2026

Welcome to EZZY (“EZZY”, “we”, “our”, or “us”), a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

These Terms of Use (“Terms”) govern your access to and use of EZZY, including its websites, applications, specialized platforms, vendor services, booking systems, and other features offered through the EZZY ecosystem.

The EZZY ecosystem may include platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, EZZYSHOTS, and other services that may be introduced in the future.

By accessing or using EZZY, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. About EZZY

Our Platform

EZZY is a technology marketplace that connects customers with independent vendors, businesses, professionals, Partners, and service providers.

Depending on the EZZY service being used, the Platform may facilitate:

Bookings and reservations
Service requests
Product and food orders
Accommodation reservations
Workspace bookings
Transportation and vehicle-related bookings
Learning and training services
Home services
Pet-related services
Professional services
Parking services
Photography and related services
Other products and services offered through the EZZY ecosystem

EZZY primarily provides the technology infrastructure that allows customers and independent providers to discover, communicate, book, transact, and manage services.

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent vendors and service providers offering products or services through the Platform.

2. Eligibility

User Requirements

To use EZZY, you must:

Be at least eighteen (18) years old or the age of majority under applicable law.
Have the legal capacity to enter into legally binding agreements.
Provide accurate, complete, and current information.
Comply with these Terms and all applicable laws.

Where a particular EZZY service has additional age or eligibility requirements, those requirements may also apply.

3. User Accounts

Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activities conducted through your account.
Keeping your account information accurate and current.
Protecting your account from unauthorized access.
Promptly notifying EZZY of suspected unauthorized access or security issues.

You must not share, sell, transfer, or improperly use your account or another person’s account.

EZZY may suspend or restrict an account where necessary to protect the Platform, its users, vendors, or Partners.

4. Vendor and Partner Accounts

Vendor Registration

Businesses, vendors, Partners, professionals, and service providers may be required to provide information and documentation during registration and verification.

This may include:

Business information
Contact details
Business registration information
Permits and licenses
Government-issued identification
Tax-related information where applicable
Service or product information
Payout information
Verification documents

Vendors and Partners are responsible for ensuring that the information and documents they provide are accurate, complete, valid, and current.

Independent Business Relationship

Vendors and Partners operate as independent businesses.

Registration on EZZY does not create an employment, agency, franchise, joint venture, or partnership relationship between the vendor and EZZYTech IT Solutions unless expressly agreed in writing.

5. Marketplace Services

Customer Services

EZZY allows customers to discover and interact with independent providers and, where available:

Search for products and services.
Compare available options.
Make bookings or reservations.
Submit service requests.
Place orders.
Make payments.
Receive confirmations and notifications.
Communicate with providers.
Submit reviews and ratings.

Availability, pricing, operating hours, service areas, and other conditions may vary depending on the individual provider.

6. User Responsibilities

Responsible Use

Users agree to:

Provide accurate information.
Pay applicable charges.
Follow provider policies and instructions.
Respect vendors, Partners, staff, and other users.
Use services only for lawful purposes.
Comply with applicable laws and regulations.

Users are responsible for reviewing applicable service descriptions, prices, schedules, cancellation policies, requirements, restrictions, and provider rules before completing a transaction.

7. Vendor Responsibilities

Provider Obligations

Vendors and Partners are responsible for:

The products or services they offer.
The accuracy of their listings.
Pricing and availability.
Customer service.
Fulfillment of confirmed bookings or orders.
Required permits and licenses.
Applicable taxes and government obligations.
Compliance with applicable laws.
Maintaining accurate business information.

Vendors must not publish misleading, fraudulent, incomplete, or materially inaccurate information.

8. Bookings, Orders, and Transactions

Transaction Processing

EZZY may facilitate transactions between customers and independent providers.

Depending on the service, EZZY may facilitate:

Booking confirmations
Order processing
Payment processing
Refunds
Cancellations
Payouts
Transaction records
Customer-provider communications

The specific terms applicable to a transaction may also be governed by the relevant EZZY service’s Refund & Cancellation Policy.

Provider Fulfillment

Unless otherwise stated, the independent provider is responsible for fulfilling the product or service purchased or booked through EZZY.

EZZY does not guarantee that every provider will remain available, fulfill every booking, or meet every customer’s expectations.

9. Platform Service Fee

Current 11% Platform Service Fee

EZZY currently charges a Platform Service Fee of 11% on applicable completed transactions processed through the Platform.

Where applicable, the Platform Service Fee is deducted from the transaction before the remaining amount is released to the vendor or Partner.

The Platform Service Fee supports the operation and sustainability of EZZY, including:

Platform infrastructure
Technology development and maintenance
Payment processing
Customer and vendor support
Security and fraud prevention
Marketing and platform promotion
Administrative and operational costs

Changes to the Platform Service Fee

EZZY reserves the right to increase, decrease, or otherwise modify the Platform Service Fee from time to time.

Any applicable change may be communicated through the Platform, vendor dashboard, vendor agreement, notification, or other appropriate means before the revised fee takes effect.

Continued use of the Platform after the applicable effective date constitutes acceptance of the revised fee, where permitted by applicable law.

10. Vendor Payouts

Payout Processing

Where applicable, vendors and Partners may receive payouts for completed transactions after applicable Platform Service Fees, refunds, cancellations, adjustments, chargebacks, or other authorized deductions.

Payout timing may depend on:

Transaction completion.
Provider policies.
Payment processor requirements.
Refund periods.
Disputes.
Fraud and security checks.
Banking or payment processing schedules.

EZZY does not guarantee an exact payout date where processing depends on third-party payment providers or circumstances outside EZZY’s reasonable control.

11. Vendor Transaction and Financial Records

Record Keeping

EZZY may maintain records relating to vendor and Partner transactions, including:

Booking and order amounts
Payment records
Platform Service Fees
Refunds
Cancellations
Adjustments
Payouts
Payout status
Disputes
Chargebacks
Other financial activity conducted through the Platform

These records may be retained after a vendor or Partner account is closed where required or reasonably necessary for:

BIR record-keeping
Tax compliance
Accounting
Financial reconciliation
Payment processing
Fraud prevention
Dispute resolution
Legal and regulatory compliance
Legitimate business record-keeping

12. Account and Business Closure

Closure Options

Users may close their EZZY account through the available account management features.

Vendors and Partners may be provided with two business closure options:

The business and my login — closes the vendor business and the associated EZZY sign-in.

The business only — closes the vendor business while keeping the EZZY sign-in active so the user may continue using EZZY as a customer or for other available services.

The account closure process is further explained in the Account & Data Deletion policy.

Outstanding Matters

EZZY may delay completion of a business closure where there are outstanding:

Bookings
Reservations
Orders
Pending or unreleased payouts
Refunds
Cancellations
Open disputes
Chargebacks
Other financial or contractual obligations

For example, an upcoming booking may need to be completed or cancelled before the business closure proceeds.

Pending payouts may need to clear through the applicable payout process, and open disputes may need to be resolved before closure is completed.

Closure Processing

Account or business closure requests are generally processed within 30 days, subject to outstanding transactions, payouts, disputes, refunds, cancellations, verification requirements, and other applicable obligations.

Users may cancel a pending closure request before it is completed, where the cancellation feature is available.

13. Account and Data Deletion

Deletion and Retention

When an account or business closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.

However, closing an account or business does not require EZZY to delete information that it is required or permitted to retain.

EZZY may retain information necessary for:

BIR and tax record-keeping
Accounting
Financial records
Transaction and payout records
Platform Service Fee records
Fraud prevention
Security
Dispute resolution
Legal and regulatory compliance
Enforcement of agreements

The retention of such information does not mean that a closed business remains active.

14. Reviews and Ratings

Genuine Feedback

Users may submit reviews and ratings based on genuine experiences.

Users must not:

Submit false reviews.
Manipulate ratings.
Create fake reviews.
Accept payment for fraudulent reviews.
Harass or threaten another user through reviews.
Publish unlawful or defamatory content.

EZZY may remove content that violates these Terms or applicable law.

15. Prohibited Activities

Platform Misuse

Users must not:

Violate applicable laws.
Commit fraud or identity theft.
Create fake accounts.
Use unauthorized payment methods.
Circumvent Platform Service Fees.
Manipulate bookings, orders, payments, or reviews.
Upload malware or malicious software.
Attempt unauthorized access.
Interfere with Platform operations.
Scrape or improperly collect Platform data.
Reverse engineer the Platform where prohibited by law.
Impersonate another person or business.
Use EZZY for unlawful activities.
Abuse refunds, chargebacks, promotions, or Platform features.

Violations may result in account suspension, business closure, cancellation of transactions, or permanent termination.

16. Intellectual Property

Platform Ownership

EZZY, ezzy.ph, and their associated logos, trademarks, software, designs, graphics, text, databases, interfaces, and other Platform materials are owned by EZZYTech IT Solutions or their respective rights holders.

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, scrape, or commercially exploit EZZY intellectual property without appropriate authorization.

Vendor and Partner content remains the property of the respective vendor or rights holder, subject to any license or rights granted to EZZY for operating the Platform.

17. Third-Party Services

External Providers

EZZY may use or integrate third-party services, including:

Payment gateways
Banks and financial institutions
Mapping services
Cloud hosting providers
Analytics services
Communication platforms
Identity verification providers
Customer support systems
Security and fraud prevention services

Third-party services may have their own terms and privacy policies.

EZZY is not responsible for services independently controlled by third-party providers.

18. Marketplace Disclaimer

Independent Providers

EZZY serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers.

Unless expressly stated otherwise, EZZYTech IT Solutions does not:

Own the independent provider’s business.
Employ the independent provider.
Manage the provider’s day-to-day operations.
Control the provider’s premises.
Guarantee the provider’s products or services.
Guarantee the provider’s availability or performance.

Providers are responsible for their own businesses, products, services, staff, facilities, permits, licenses, taxes, and legal obligations.

19. Limitation of Liability

Liability

To the fullest extent permitted by applicable law, EZZYTech IT Solutions shall not be liable for:

Actions or omissions of independent vendors or Partners.
Provider service quality or availability.
Provider cancellations.
Property damage or loss caused by independent providers or users.
Customer-provider disputes.
Delays caused by third-party payment providers.
Internet, telecommunications, or technical interruptions.
Events beyond EZZY’s reasonable control.
Indirect, incidental, special, or consequential damages arising from use of the Platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Refunds and Cancellations

Applicable Policy

Refunds and cancellations are governed by the applicable Refund & Cancellation Policy and, where applicable, the cancellation or refund terms disclosed by the independent provider.

Customers should review applicable cancellation and refund terms before completing a transaction.

21. Privacy and Data Protection

Privacy Policy

Your use of EZZY is also governed by our:

Privacy Policy
Account & Data Deletion
Cookie Policy
Acceptable Use Policy
Applicable Refund & Cancellation Policy

These policies form part of the rules governing your use of EZZY.

22. Suspension and Termination

Account Suspension

EZZY may suspend, restrict, or terminate an account or business where reasonably necessary due to:

Violation of these Terms.
Fraud or suspected fraud.
Unlawful activity.
Security risks.
Abuse of the Platform.
Non-payment of applicable obligations.
Repeated provider or customer complaints.
Attempts to circumvent Platform fees.
Conduct that may harm users, vendors, Partners, or EZZY.

Where appropriate, EZZY may provide notice and an opportunity to resolve the issue.

23. Governing Law

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising from these Terms shall be subject to the jurisdiction of the appropriate courts of the Republic of the Philippines, unless otherwise required by applicable law.

24. Changes to These Terms

Policy Updates

EZZY may update these Terms from time to time to reflect changes in:

EZZY services
Platform features
Business operations
Technology
Platform fees
Legal or regulatory requirements
Payment systems
Security practices

Updated Terms become effective upon publication on the applicable EZZY Platform or through another appropriate notice.

Where required, material changes will be communicated before taking effect.

25. Contact Us

Questions

If you have questions regarding these Terms of Use, Platform fees, vendor accounts, business closure, transactions, or other EZZY services, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.