Refund & Cancellation Policy

Effective Date: July 24, 2026

Welcome to Ezzy.ph (“Ezzy.ph”, “we”, “our”, or “us”), a multi-service digital marketplace operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, payment releases, and disputes are handled for transactions conducted through the Ezzy.ph platform.

Because Ezzy.ph offers multiple services through independent merchants and service providers, this Policy establishes the general rules that apply across the platform. Certain services may also have additional service-specific refund and cancellation policies.

By accessing or using Ezzy.ph, you agree to this Policy.

1. About Ezzy.ph

Ezzy.ph is a technology marketplace that connects customers with independent merchants, businesses, professionals, property owners, transportation providers, educational institutions, sports facilities, and other independent service providers.

Services available through Ezzy.ph may include, but are not limited to:

  • Food Ordering (No Delivery)
  • Transportation
  • Accommodation Bookings
  • Legal Services
  • Pet Services
  • Medical & Dental Services
  • Coworking Spaces
  • Parking Reservations
  • Educational Services
  • Home Services
  • Sports & Recreation
  • Other current and future marketplace services

Ezzy.ph is a technology platform only and does not own, operate, manage, employ, control, manufacture, prepare, or provide the products or services offered by independent providers unless expressly stated otherwise.

Each independent provider is solely responsible for fulfilling the products or services they offer.

2. Payment Process

For eligible services, payments made through Ezzy.ph may follow this process:

  1. The customer places a booking, reservation, order, or purchase through Ezzy.ph.
  2. The customer completes payment using one of the supported payment methods.
  3. Payment is securely processed through an authorized payment provider and may be temporarily held by EZZYTech IT Solutions.
  4. The independent provider accepts and fulfills the transaction.
  5. The customer confirms satisfactory completion of the transaction where applicable.
  6. Ezzy.ph releases payment to the independent provider, less any applicable platform fees or commissions.

Where customer confirmation is not required, payment may be released automatically according to the applicable service-specific policy.

3. Service-Specific Policies

Different services available through Ezzy.ph may have different cancellation, refund, and payment release procedures.

Examples include:

  • Food ordering
  • Transportation bookings
  • Accommodation reservations
  • Legal consultations
  • Pet services
  • Coworking reservations
  • Parking reservations
  • Educational bookings
  • Home services
  • Sports facility bookings

Where a service-specific Refund & Cancellation Policy exists, that policy will govern the transaction in addition to this Policy.

If there is any conflict, the service-specific policy will prevail for that particular service.

4. Customer Cancellations

Customers may cancel bookings, reservations, purchases, or appointments subject to:

  • The applicable service-specific policy.
  • The independent provider’s published cancellation policy.
  • The stage of fulfillment.
  • Applicable laws.

Certain products or services may not be cancellable after preparation, reservation confirmation, commencement of services, or other fulfillment milestones.

5. Independent Provider Cancellations

If an independent provider cancels a confirmed booking or order before completion, customers will generally be eligible for an appropriate refund unless:

  • The customer agrees to an alternative arrangement.
  • The customer agrees to reschedule.
  • Applicable law provides otherwise.

Repeated cancellations by providers may result in suspension or removal from the Ezzy.ph platform.

6. Refund Eligibility

Refunds may be available where appropriate, including:

  • The provider cancels the transaction.
  • Duplicate payments occur.
  • Billing errors occur.
  • The transaction cannot be completed because of verified platform issues.
  • The customer receives materially different products or services than those purchased.
  • Applicable law requires a refund.
  • Other circumstances determined under the applicable service-specific policy.

Refund eligibility depends on the nature of the product or service purchased.

7. Disputes Before Payment Release

Where payments are temporarily held, customers should report disputes before confirming completion or before automatic payment release.

Supporting information may include:

  • Booking confirmations
  • Receipts
  • Communications
  • Photographs
  • Supporting documentation
  • Other relevant evidence

After reviewing available information, Ezzy.ph may, at its reasonable discretion:

  • Release payment to the provider.
  • Issue a full refund.
  • Issue a partial refund.
  • Request additional information.
  • Take any other reasonable action consistent with this Policy and applicable law.

Ezzy.ph’s review process is intended solely to facilitate payment resolution and does not determine legal liability between customers and independent providers.

8. Refund Processing

Approved refunds will generally be returned through the original payment method whenever possible.

Refund processing times depend on:

  • Payment processors
  • Banks
  • Card issuers
  • Digital wallet providers

Processing times may vary.

Payment processing fees charged by third-party providers may be non-refundable where permitted by law.

9. Non-Refundable Situations

Refunds may be denied where permitted by law, including but not limited to:

  • Change of mind after successful completion of a transaction.
  • Failure to appear for scheduled appointments or reservations.
  • Failure to collect purchased products where applicable.
  • Incorrect information provided by the customer.
  • Customer misuse of the platform.
  • Fraudulent or abusive refund requests.
  • Circumstances specifically identified as non-refundable in the applicable service-specific policy.

10. Chargebacks

Customers are encouraged to contact Ezzy.ph before initiating a chargeback through their payment provider.

Fraudulent or abusive chargebacks may result in:

  • Suspension of user accounts.
  • Permanent account termination.
  • Recovery of outstanding amounts where permitted by law.
  • Other actions permitted by applicable law.

11. Marketplace Disclaimer

Ezzy.ph provides only the technology platform and payment facilitation services connecting customers with independent merchants and service providers.

Although payments may be temporarily held by EZZYTech IT Solutions, Ezzy.ph is not the seller, manufacturer, restaurant, transportation provider, accommodation provider, legal service provider, educational institution, pet service provider, home service provider, parking operator, sports facility operator, or other provider unless expressly stated otherwise.

Independent providers are solely responsible for:

  • Products sold.
  • Services provided.
  • Pricing.
  • Availability.
  • Delivery or fulfillment.
  • Licenses and permits.
  • Professional qualifications.
  • Product quality.
  • Service quality.
  • Customer support.
  • Compliance with applicable laws and regulations.

12. Limitation of Liability

To the fullest extent permitted by applicable law, EZZYTech IT Solutions, Ezzy.ph, their directors, officers, employees, affiliates, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising from:

  • Products purchased through independent providers.
  • Services provided by independent providers.
  • Customer-provider disputes.
  • Product defects.
  • Service quality.
  • Delivery or fulfillment delays.
  • Transportation services.
  • Accommodation issues.
  • Food preparation.
  • Professional advice.
  • Payment disputes.
  • Technical interruptions.
  • Unauthorized access beyond our reasonable control.

Nothing in this Policy excludes or limits liability that cannot legally be excluded under applicable law.

13. Changes to This Policy

Ezzy.ph may update this Refund & Cancellation Policy from time to time to reflect changes in our services, payment processes, technology, or legal requirements.

Updated versions become effective immediately upon publication on Ezzy.ph.

Your continued use of the platform after changes are posted constitutes acceptance of the revised Policy.

14. Contact Us

If you have any questions regarding this Refund & Cancellation Policy, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod City, 6100
Negros Occidental
Philippines

Email: admin@ezzy.ph

By accessing or using Ezzy.ph, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.