EZZY Legal Policies – Terms, Privacy & More

Legal & Policies

Review EZZY’s legal policies to understand your rights, responsibilities, privacy, transactions, and how EZZY manages and protects your information.

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Privacy Policy explains how EZZY collects, uses, stores, discloses, and protects personal information when you access or use EZZY, its websites, applications, services, and related platforms.

The EZZY ecosystem may include specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, EZZYSHOTS, and other services that may be introduced in the future.

By accessing or using EZZY, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information that you voluntarily provide when creating an account, making a booking, purchasing a service, registering as a vendor or Partner, contacting us, or using our Platform.

This may include:

Full name
Email address
Mobile or telephone number
Residential or business address
Account credentials
Profile information
Business or company information
Government-issued identification or verification information where required
Billing information
Booking and transaction details
Communications with customers, vendors, Partners, providers, or customer support
Information submitted during vendor or Partner verification

Automatically Collected Information

When you access or use EZZY, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device information
Operating system
Device identifiers
Pages or services accessed
Date and time of access
Referring websites
Usage and interaction data
Cookies and similar technologies
Approximate location information where permitted

2. How We Use Your Information

Platform Operations

We may use your information to:

Create and manage your account.
Process bookings, orders, reservations, and service requests.
Connect customers with independent vendors, Partners, and service providers.
Process payments and transactions.
Facilitate vendor payouts.
Verify vendor and Partner information.
Send booking confirmations, receipts, notifications, and service updates.
Provide customer and vendor support.
Manage communications between users and service providers.
Improve Platform functionality and user experience.
Maintain Platform security.
Detect and prevent fraud, abuse, and unauthorized activity.
Conduct transaction reconciliation and accounting.
Comply with applicable laws and regulatory requirements.

3. Vendor and Partner Information

Vendor Registration and Verification

If you register as a vendor, Partner, service provider, business, or organization, EZZY may collect additional information necessary to establish and maintain your vendor account.

This may include:

Business name
Business address
Contact information
Business registration information
Permits and licenses
Government-issued identification
Tax-related information where required
Service or product information
Bank or payout information
Verification documents
Vendor profile information
Transaction and payout history

This information may be used to verify your eligibility, maintain your vendor account, facilitate transactions, process payouts, and comply with applicable legal and regulatory requirements.

4. Vendor Transactions, Fees, Payouts, and Financial Records

Vendor Financial Information

For vendors, Partners, and service providers using the EZZY Platform, we may collect and process information relating to transactions completed through the Platform.

This may include:

Order or booking amounts
Transaction dates
Transaction references
Platform Service Fees
Refunds
Cancellations
Adjustments
Commissions
Payout amounts
Payout status
Payment method information
Other transaction-related records

Platform Service Fee

EZZY may record the Platform Service Fee applicable to transactions processed through the Platform.

The current Platform Service Fee is 11%, where applicable, and may be deducted from completed transactions before the remaining amount is released to the vendor or service provider.

The Platform Service Fee may be revised from time to time in accordance with the applicable Terms of Use, vendor agreements, or other applicable Platform policies.

Payout Information

To facilitate vendor payouts, we may collect and process information necessary to identify and process payments to vendors.

This may include:

Payout account details
Payment method information
Payment processor information
Transaction references
Payout history
Payout status
Information required by authorized payment providers or financial institutions

Financial and Transaction Records

We may retain transaction and financial records for as long as reasonably necessary to:

Operate the Platform.
Process and reconcile payments.
Calculate Platform Service Fees.
Facilitate vendor payouts.
Provide accounting and reporting.
Resolve transaction disputes.
Prevent fraud.
Maintain business records.
Comply with tax, accounting, legal, and regulatory requirements.

Third-Party Payment Providers

Payments and payouts may be processed through authorized third-party payment gateways, financial institutions, or payment service providers.

These providers may independently collect and process financial information according to their own privacy policies, terms, security practices, and applicable laws.

EZZY does not sell vendor financial information or transaction records for advertising purposes.

5. Sharing of Information

Customers and Service Providers

EZZY is a marketplace that connects customers with independent vendors, Partners, and service providers.

Information reasonably necessary to fulfill a booking, order, reservation, or service request may be shared with the selected provider.

For example, information such as your name, contact information, booking details, service requirements, or delivery information may be provided to the relevant vendor or service provider.

Vendors and Partners

Vendor information may be shared with customers where reasonably necessary to facilitate a transaction or service.

Certain vendor information may also appear publicly on the Platform, such as:

Business or provider name
Business description
Services offered
Location
Operating hours
Public contact information
Photos
Ratings and reviews

Vendors should avoid submitting sensitive personal information for public display.

Service Providers

We may share information with trusted third-party providers that assist us with:

Payment processing
Banking and payout services
Cloud hosting
Data storage
Analytics
Customer support
Communication services
Mapping and navigation
Identity verification
Security and fraud prevention
Information technology services

These providers may only receive information reasonably necessary to provide their services.

6. Payments and Financial Information

Payment Processing

EZZY may facilitate payments through authorized payment gateways and financial service providers.

EZZY may receive transaction information such as:

Payment status
Transaction amount
Transaction reference
Payment method
Refund status
Payment date

Where possible, sensitive payment credentials such as complete card numbers are processed directly by authorized payment providers rather than stored by EZZY.

Vendor Payouts

Vendor payouts may be processed through authorized payment providers or financial institutions.

EZZY may retain information necessary to record, reconcile, and verify payouts, including payout amounts, dates, transaction references, and payout status.

7. Location Information

Location-Based Services

Where supported and with your permission, EZZY may use location information to:

Display nearby services and providers.
Improve search results.
Provide location-based recommendations.
Assist with navigation.
Support delivery or service fulfillment.
Improve booking accuracy.

You may disable location services through your device or browser settings. However, certain Platform features may become unavailable or less accurate.

8. Cookies and Similar Technologies

Cookies

EZZY uses cookies and similar technologies to:

Keep users signed in.
Remember preferences.
Support secure authentication.
Process bookings and transactions.
Improve Platform functionality.
Analyze Platform usage.
Improve security.
Personalize user experiences where permitted.

Additional information about cookies is provided in the applicable Cookie Policy.

9. Reviews, Ratings, and User Content

Public Information

When users submit reviews, ratings, photos, comments, or other content intended for public display, that information may be visible to other users.

Users should avoid submitting sensitive personal information in publicly accessible content.

EZZY may use submitted reviews and ratings to improve the Platform, display provider information, and maintain marketplace quality.

10. Communications

Service Communications

We may use your contact information to send:

Booking confirmations
Order updates
Payment confirmations
Payout notifications
Account notifications
Security alerts
Customer support communications
Policy updates
Important Platform announcements

Where permitted by applicable law, we may also send promotional or marketing communications.

You may opt out of certain marketing communications while continuing to receive essential service and transactional messages.

11. Data Security

Protecting Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include access controls, authentication procedures, encryption where appropriate, monitoring, and other technical and organizational safeguards.

However, no online platform, transmission method, or storage system can guarantee absolute security.

12. Data Retention

Retention Period

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the information.
The purpose for which it was collected.
Account status.
Transaction history.
Legal and regulatory requirements.
Accounting and tax obligations.
Dispute resolution requirements.
Fraud prevention and security requirements.

Transaction, payout, and financial records may be retained for longer periods where necessary to satisfy accounting, tax, BIR, legal, regulatory, or business recordkeeping obligations.

13. Account and Data Deletion

Your Right to Delete Your Account

Users may request account deletion through the account management features available on EZZY or through our dedicated Account & Data Deletion page.

Vendors and Partners may request closure of their business or vendor account through the available account closure functionality.

Business Closure Options

Vendors may be provided with two closure options:

The business and my login — closes the vendor business and deletes the associated EZZY sign-in, subject to applicable retention requirements.

The business only — closes the vendor business while keeping the user’s EZZY sign-in active, allowing the user to continue using EZZY as a customer or for other available EZZY services.

If the business is closed but the login remains active, the user may be required to register a new business if they later wish to become a vendor again.

Outstanding Matters

A business closure may not be completed while certain matters remain open, including:

Open bookings
Pending or unreleased payouts
Open disputes
Outstanding refunds or cancellations
Other unresolved financial or contractual obligations

For example, an upcoming booking may need to be completed or cancelled before the business closure proceeds. Pending payouts may also need to clear, and open disputes may need to be resolved.

Closure Processing

Account or business closure requests are generally processed within 30 days, subject to outstanding bookings, payouts, disputes, refunds, cancellations, verification requirements, and other applicable obligations.

Users may cancel a pending closure request at any time before the closure is completed, where the cancellation feature is available.

Deleted Information

When an account or business closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.

Depending on the closure option selected, this may include:

Login and password information
Contact details and address
Uploaded verification documents
Other personal information that is no longer required

Information We May Keep

Certain information may be retained after account or business closure where necessary to:

Comply with applicable laws and regulations.
Meet BIR, tax, accounting, and financial record-keeping requirements.
Maintain bookings and payment records.
Maintain transaction and payout records.
Maintain Platform Service Fee records.
Resolve or defend later disputes.
Prevent fraud and unauthorized activity.
Protect the security and integrity of the Platform.
Comply with legal orders or other lawful requirements.

The retention of these records does not mean that a closed business remains active.

14. Your Privacy Rights

Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Object to certain processing activities.
Request information regarding how your personal information is processed.
Request a copy of certain personal information.

Certain requests may be subject to legal, contractual, security, accounting, or regulatory limitations.

15. Third-Party Services

External Services

EZZY may integrate or use third-party services including:

Payment gateways
Banks and financial institutions
Mapping and navigation services
Cloud hosting providers
Analytics services
Communication platforms
Customer support systems
Identity verification providers
Security and fraud prevention services

These third parties may operate under their own privacy policies and terms.

EZZY is not responsible for privacy practices independently controlled by third-party providers.

16. Independent Vendors and Service Providers

Marketplace Relationship

EZZY is a technology marketplace connecting customers with independent vendors, businesses, professionals, and service providers.

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent vendors or the services they provide through the Platform.

Independent vendors are responsible for handling customer information they receive through the Platform in accordance with applicable privacy laws and their own privacy obligations.

17. Children’s Privacy

Age Requirement

EZZY services are not intended for children below the applicable legal age without appropriate parental or legal guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

Where a service is intended for minors, such as educational or family-related services, the appropriate parent or legal guardian may be required to provide consent and manage the child’s use of the Platform.

18. Data Transfers

Service Providers and Processing

Your information may be processed or stored by EZZY or its authorized service providers in locations where they operate, subject to applicable privacy and data protection laws.

Where required, appropriate safeguards will be implemented for applicable transfers or processing activities.

19. Fraud Prevention and Security

Protecting the EZZY Marketplace

EZZY may process personal, account, transaction, device, and behavioral information to:

Detect fraudulent transactions.
Prevent unauthorized account access.
Identify suspicious activity.
Protect customers and vendors.
Investigate abuse of the Platform.
Maintain Platform security.
Comply with legal obligations.

This may include analyzing transaction patterns, account activity, device information, and other relevant information.

20. Legal and Regulatory Disclosures

Required Disclosures

EZZY may disclose personal information where reasonably necessary to:

Comply with applicable laws.
Respond to lawful government requests.
Comply with court orders or legal processes.
Protect the rights, property, or safety of EZZY, users, vendors, or other persons.
Investigate fraud or unlawful activity.
Enforce our Terms of Use and other Platform policies.

21. Business Transfers

Corporate Transactions

If EZZYTech IT Solutions undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of the transaction where permitted by applicable law.

Any successor organization may be required to continue protecting personal information in accordance with applicable legal requirements.

22. Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in:

Our services
EZZY platforms
Technology
Payment systems
Business operations
Legal or regulatory requirements
Data protection practices

Updated versions become effective upon publication on the applicable EZZY Platform.

We encourage users to review this Privacy Policy periodically.

23. Contact Us

Privacy Questions and Requests

If you have questions regarding this Privacy Policy, your personal information, vendor transactions, payouts, financial records, or account/data deletion, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.

Effective Date: August 23, 2026

Welcome to EZZY (“EZZY”, “we”, “our”, or “us”), a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

These Terms of Use (“Terms”) govern your access to and use of EZZY, including its websites, applications, specialized platforms, vendor services, booking systems, and other features offered through the EZZY ecosystem.

The EZZY ecosystem may include platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, EZZYSHOTS, and other services that may be introduced in the future.

By accessing or using EZZY, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. About EZZY

Our Platform

EZZY is a technology marketplace that connects customers with independent vendors, businesses, professionals, Partners, and service providers.

Depending on the EZZY service being used, the Platform may facilitate:

Bookings and reservations
Service requests
Product and food orders
Accommodation reservations
Workspace bookings
Transportation and vehicle-related bookings
Learning and training services
Home services
Pet-related services
Professional services
Parking services
Photography and related services
Other products and services offered through the EZZY ecosystem

EZZY primarily provides the technology infrastructure that allows customers and independent providers to discover, communicate, book, transact, and manage services.

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control the independent vendors and service providers offering products or services through the Platform.

2. Eligibility

User Requirements

To use EZZY, you must:

Be at least eighteen (18) years old or the age of majority under applicable law.
Have the legal capacity to enter into legally binding agreements.
Provide accurate, complete, and current information.
Comply with these Terms and all applicable laws.

Where a particular EZZY service has additional age or eligibility requirements, those requirements may also apply.

3. User Accounts

Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activities conducted through your account.
Keeping your account information accurate and current.
Protecting your account from unauthorized access.
Promptly notifying EZZY of suspected unauthorized access or security issues.

You must not share, sell, transfer, or improperly use your account or another person’s account.

EZZY may suspend or restrict an account where necessary to protect the Platform, its users, vendors, or Partners.

4. Vendor and Partner Accounts

Vendor Registration

Businesses, vendors, Partners, professionals, and service providers may be required to provide information and documentation during registration and verification.

This may include:

Business information
Contact details
Business registration information
Permits and licenses
Government-issued identification
Tax-related information where applicable
Service or product information
Payout information
Verification documents

Vendors and Partners are responsible for ensuring that the information and documents they provide are accurate, complete, valid, and current.

Independent Business Relationship

Vendors and Partners operate as independent businesses.

Registration on EZZY does not create an employment, agency, franchise, joint venture, or partnership relationship between the vendor and EZZYTech IT Solutions unless expressly agreed in writing.

5. Marketplace Services

Customer Services

EZZY allows customers to discover and interact with independent providers and, where available:

Search for products and services.
Compare available options.
Make bookings or reservations.
Submit service requests.
Place orders.
Make payments.
Receive confirmations and notifications.
Communicate with providers.
Submit reviews and ratings.

Availability, pricing, operating hours, service areas, and other conditions may vary depending on the individual provider.

6. User Responsibilities

Responsible Use

Users agree to:

Provide accurate information.
Pay applicable charges.
Follow provider policies and instructions.
Respect vendors, Partners, staff, and other users.
Use services only for lawful purposes.
Comply with applicable laws and regulations.

Users are responsible for reviewing applicable service descriptions, prices, schedules, cancellation policies, requirements, restrictions, and provider rules before completing a transaction.

7. Vendor Responsibilities

Provider Obligations

Vendors and Partners are responsible for:

The products or services they offer.
The accuracy of their listings.
Pricing and availability.
Customer service.
Fulfillment of confirmed bookings or orders.
Required permits and licenses.
Applicable taxes and government obligations.
Compliance with applicable laws.
Maintaining accurate business information.

Vendors must not publish misleading, fraudulent, incomplete, or materially inaccurate information.

8. Bookings, Orders, and Transactions

Transaction Processing

EZZY may facilitate transactions between customers and independent providers.

Depending on the service, EZZY may facilitate:

Booking confirmations
Order processing
Payment processing
Refunds
Cancellations
Payouts
Transaction records
Customer-provider communications

The specific terms applicable to a transaction may also be governed by the relevant EZZY service’s Refund & Cancellation Policy.

Provider Fulfillment

Unless otherwise stated, the independent provider is responsible for fulfilling the product or service purchased or booked through EZZY.

EZZY does not guarantee that every provider will remain available, fulfill every booking, or meet every customer’s expectations.

9. Platform Service Fee

Current 11% Platform Service Fee

EZZY currently charges a Platform Service Fee of 11% on applicable completed transactions processed through the Platform.

Where applicable, the Platform Service Fee is deducted from the transaction before the remaining amount is released to the vendor or Partner.

The Platform Service Fee supports the operation and sustainability of EZZY, including:

Platform infrastructure
Technology development and maintenance
Payment processing
Customer and vendor support
Security and fraud prevention
Marketing and platform promotion
Administrative and operational costs

Changes to the Platform Service Fee

EZZY reserves the right to increase, decrease, or otherwise modify the Platform Service Fee from time to time.

Any applicable change may be communicated through the Platform, vendor dashboard, vendor agreement, notification, or other appropriate means before the revised fee takes effect.

Continued use of the Platform after the applicable effective date constitutes acceptance of the revised fee, where permitted by applicable law.

10. Vendor Payouts

Payout Processing

Where applicable, vendors and Partners may receive payouts for completed transactions after applicable Platform Service Fees, refunds, cancellations, adjustments, chargebacks, or other authorized deductions.

Payout timing may depend on:

Transaction completion.
Provider policies.
Payment processor requirements.
Refund periods.
Disputes.
Fraud and security checks.
Banking or payment processing schedules.

EZZY does not guarantee an exact payout date where processing depends on third-party payment providers or circumstances outside EZZY’s reasonable control.

11. Vendor Transaction and Financial Records

Record Keeping

EZZY may maintain records relating to vendor and Partner transactions, including:

Booking and order amounts
Payment records
Platform Service Fees
Refunds
Cancellations
Adjustments
Payouts
Payout status
Disputes
Chargebacks
Other financial activity conducted through the Platform

These records may be retained after a vendor or Partner account is closed where required or reasonably necessary for:

BIR record-keeping
Tax compliance
Accounting
Financial reconciliation
Payment processing
Fraud prevention
Dispute resolution
Legal and regulatory compliance
Legitimate business record-keeping

12. Account and Business Closure

Closure Options

Users may close their EZZY account through the available account management features.

Vendors and Partners may be provided with two business closure options:

The business and my login — closes the vendor business and the associated EZZY sign-in.

The business only — closes the vendor business while keeping the EZZY sign-in active so the user may continue using EZZY as a customer or for other available services.

The account closure process is further explained in the Account & Data Deletion policy.

Outstanding Matters

EZZY may delay completion of a business closure where there are outstanding:

Bookings
Reservations
Orders
Pending or unreleased payouts
Refunds
Cancellations
Open disputes
Chargebacks
Other financial or contractual obligations

For example, an upcoming booking may need to be completed or cancelled before the business closure proceeds.

Pending payouts may need to clear through the applicable payout process, and open disputes may need to be resolved before closure is completed.

Closure Processing

Account or business closure requests are generally processed within 30 days, subject to outstanding transactions, payouts, disputes, refunds, cancellations, verification requirements, and other applicable obligations.

Users may cancel a pending closure request before it is completed, where the cancellation feature is available.

13. Account and Data Deletion

Deletion and Retention

When an account or business closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.

However, closing an account or business does not require EZZY to delete information that it is required or permitted to retain.

EZZY may retain information necessary for:

BIR and tax record-keeping
Accounting
Financial records
Transaction and payout records
Platform Service Fee records
Fraud prevention
Security
Dispute resolution
Legal and regulatory compliance
Enforcement of agreements

The retention of such information does not mean that a closed business remains active.

14. Reviews and Ratings

Genuine Feedback

Users may submit reviews and ratings based on genuine experiences.

Users must not:

Submit false reviews.
Manipulate ratings.
Create fake reviews.
Accept payment for fraudulent reviews.
Harass or threaten another user through reviews.
Publish unlawful or defamatory content.

EZZY may remove content that violates these Terms or applicable law.

15. Prohibited Activities

Platform Misuse

Users must not:

Violate applicable laws.
Commit fraud or identity theft.
Create fake accounts.
Use unauthorized payment methods.
Circumvent Platform Service Fees.
Manipulate bookings, orders, payments, or reviews.
Upload malware or malicious software.
Attempt unauthorized access.
Interfere with Platform operations.
Scrape or improperly collect Platform data.
Reverse engineer the Platform where prohibited by law.
Impersonate another person or business.
Use EZZY for unlawful activities.
Abuse refunds, chargebacks, promotions, or Platform features.

Violations may result in account suspension, business closure, cancellation of transactions, or permanent termination.

16. Intellectual Property

Platform Ownership

EZZY, ezzy.ph, and their associated logos, trademarks, software, designs, graphics, text, databases, interfaces, and other Platform materials are owned by EZZYTech IT Solutions or their respective rights holders.

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, scrape, or commercially exploit EZZY intellectual property without appropriate authorization.

Vendor and Partner content remains the property of the respective vendor or rights holder, subject to any license or rights granted to EZZY for operating the Platform.

17. Third-Party Services

External Providers

EZZY may use or integrate third-party services, including:

Payment gateways
Banks and financial institutions
Mapping services
Cloud hosting providers
Analytics services
Communication platforms
Identity verification providers
Customer support systems
Security and fraud prevention services

Third-party services may have their own terms and privacy policies.

EZZY is not responsible for services independently controlled by third-party providers.

18. Marketplace Disclaimer

Independent Providers

EZZY serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers.

Unless expressly stated otherwise, EZZYTech IT Solutions does not:

Own the independent provider’s business.
Employ the independent provider.
Manage the provider’s day-to-day operations.
Control the provider’s premises.
Guarantee the provider’s products or services.
Guarantee the provider’s availability or performance.

Providers are responsible for their own businesses, products, services, staff, facilities, permits, licenses, taxes, and legal obligations.

19. Limitation of Liability

Liability

To the fullest extent permitted by applicable law, EZZYTech IT Solutions shall not be liable for:

Actions or omissions of independent vendors or Partners.
Provider service quality or availability.
Provider cancellations.
Property damage or loss caused by independent providers or users.
Customer-provider disputes.
Delays caused by third-party payment providers.
Internet, telecommunications, or technical interruptions.
Events beyond EZZY’s reasonable control.
Indirect, incidental, special, or consequential damages arising from use of the Platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Refunds and Cancellations

Applicable Policy

Refunds and cancellations are governed by the applicable Refund & Cancellation Policy and, where applicable, the cancellation or refund terms disclosed by the independent provider.

Customers should review applicable cancellation and refund terms before completing a transaction.

21. Privacy and Data Protection

Privacy Policy

Your use of EZZY is also governed by our:

Privacy Policy
Account & Data Deletion
Cookie Policy
Acceptable Use Policy
Applicable Refund & Cancellation Policy

These policies form part of the rules governing your use of EZZY.

22. Suspension and Termination

Account Suspension

EZZY may suspend, restrict, or terminate an account or business where reasonably necessary due to:

Violation of these Terms.
Fraud or suspected fraud.
Unlawful activity.
Security risks.
Abuse of the Platform.
Non-payment of applicable obligations.
Repeated provider or customer complaints.
Attempts to circumvent Platform fees.
Conduct that may harm users, vendors, Partners, or EZZY.

Where appropriate, EZZY may provide notice and an opportunity to resolve the issue.

23. Governing Law

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising from these Terms shall be subject to the jurisdiction of the appropriate courts of the Republic of the Philippines, unless otherwise required by applicable law.

24. Changes to These Terms

Policy Updates

EZZY may update these Terms from time to time to reflect changes in:

EZZY services
Platform features
Business operations
Technology
Platform fees
Legal or regulatory requirements
Payment systems
Security practices

Updated Terms become effective upon publication on the applicable EZZY Platform or through another appropriate notice.

Where required, material changes will be communicated before taking effect.

25. Contact Us

Questions

If you have questions regarding these Terms of Use, Platform fees, vendor accounts, business closure, transactions, or other EZZY services, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.

Refund & Cancellation Policy

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, booking changes, order cancellations, service cancellations, and related payment matters are handled across the EZZY ecosystem.

The EZZY ecosystem includes specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, and EZZYSHOTS, as well as other services that may be introduced in the future.

Because each EZZY division connects customers with different types of independent vendors and service providers, cancellation and refund conditions may vary depending on the service, provider, booking, order, or transaction.

By using EZZY or completing a transaction through any EZZY division, you acknowledge that you have read and agree to this Policy and any specific cancellation or refund terms disclosed before completing your transaction.

1. EZZY’s Role

Technology Marketplace

EZZY serves as a technology marketplace that connects customers with independent vendors, Partners, businesses, professionals, and service providers.

EZZY may facilitate:

Bookings and reservations
Service requests
Orders
Payments
Refunds
Cancellations
Vendor payouts
Customer-provider communications

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, operate, employ, manage, supervise, or control the independent providers offering products or services through the Platform.

The actual provider remains responsible for delivering the product or service purchased by the customer.

2. Cancellation Terms

Provider-Specific Policies

Cancellation terms may vary depending on the EZZY division, provider, product, service, booking, or transaction.

Before completing a transaction, customers should review the cancellation terms displayed on the Platform, including:

Cancellation deadlines
Refund eligibility
Cancellation charges
Non-refundable conditions
No-show policies
Rescheduling conditions
Other applicable provider requirements

Where a provider has established specific cancellation conditions, those conditions may apply to the transaction.

Customer Cancellations

Customers may cancel a booking, order, reservation, or service request where cancellation is available.

Whether a refund is provided depends on the applicable cancellation terms.

Some transactions may qualify for a full refund, partial refund, credit, rescheduling, or no refund.

3. Refund Eligibility

Full Refunds

A customer may be eligible for a full refund where:

The transaction is cancelled within an applicable free-cancellation period.
The provider cancels a confirmed transaction for reasons within the provider’s control.
The provider cannot reasonably provide the confirmed product or service.
A refund is otherwise required under applicable law.
The applicable provider policy provides for a full refund.

Partial Refunds

A partial refund may apply where:

The customer cancels after the free-cancellation period.
The provider’s cancellation policy provides for a partial refund.
Part of a service has already been provided.
Certain non-refundable charges apply.
The transaction has other disclosed refund conditions.

No Refund

A transaction may be non-refundable where:

It is specifically identified as non-refundable before purchase.
The cancellation occurs after the applicable cancellation deadline.
The customer fails to attend or use the booked service without an eligible cancellation.
The applicable provider policy states that no refund is available.
The applicable law permits the provider to retain the applicable amount.

4. Provider Cancellations

Cancellation by a Vendor or Partner

If an independent vendor or Partner cancels a confirmed transaction, the customer may be eligible for a full or partial refund depending on the circumstances and applicable policy.

Where appropriate, EZZY may assist the customer in:

Requesting a refund.
Finding an alternative provider.
Rescheduling the transaction.
Resolving the issue with the provider.

Repeated or unjustified provider cancellations may result in account restrictions, suspension, removal of listings, or other action under EZZY’s Platform policies.

5. Service-Specific Applications

EZZY Ecosystem

Cancellation and refund rules may differ across the EZZY divisions.

EZZYSTAY may involve accommodation reservations, check-in and check-out dates, no-shows, and property-specific cancellation rules.

EZZYDRIVE may involve driving lessons, training sessions, instructor schedules, and lesson cancellations.

EZZYCARE may involve scheduled care-related services and provider availability.

EZZYWELL may involve wellness appointments, scheduled sessions, and provider-specific cancellation periods.

EZZYCOURT may involve court or facility reservations, scheduled playing periods, and venue cancellation rules.

EZZYWORK may involve coworking spaces, meeting rooms, offices, and workspace reservations.

EZZYLEARN may involve tutoring, training, classes, and scheduled learning sessions.

EZZYFOOD may involve food orders, preparation, delivery, pickup, and order-specific cancellation conditions.

EZZYPARK may involve parking reservations, scheduled parking periods, and facility availability.

EZZYHOME may involve scheduled home services, appointments, service visits, and provider availability.

EZZYPETS may involve pet-related services, scheduled appointments, bookings, and provider availability.

EZZYLAW may involve consultations, appointments, professional services, and provider-specific cancellation conditions.

EZZYRIDE may involve transportation, vehicle bookings, rentals, and scheduled transportation services.

EZZYSHOTS may involve photography bookings, scheduled sessions, photographers, locations, and preparation requirements.

The specific cancellation and refund terms displayed for a particular transaction take precedence where they provide additional details specific to that service.

6. Rescheduling and Booking Changes

Changing a Transaction

Where supported, customers may request to change:

Booking dates
Appointment times
Service schedules
Number of participants
Selected services
Other applicable booking details

Changes are subject to availability and the provider’s applicable policies.

Additional charges may apply where disclosed before the change is confirmed.

A change to a booking does not automatically create a refund unless the applicable policy provides for one.

7. No-Shows

Failure to Attend or Use a Service

If a customer fails to attend, collect, use, or otherwise participate in a scheduled service without cancelling within the applicable cancellation period, the transaction may be treated as a no-show.

No-show refunds depend on the applicable provider policy.

Examples may include:

Failure to check in at an accommodation.
Failure to attend a driving lesson.
Failure to attend a learning session.
Failure to attend a wellness appointment.
Failure to use a court reservation.
Failure to attend a photography session.
Failure to appear for a scheduled home or pet service.

8. Food and Order Cancellations

Orders Already Being Prepared

For EZZYFOOD and other order-based services, cancellation may become unavailable once the vendor has begun preparing, processing, or fulfilling the order.

Where cancellation remains available, the customer will be informed of any applicable refund or cancellation conditions.

If an order cannot be fulfilled by the vendor, the customer may be eligible for a refund or other appropriate resolution.

9. Platform Service Fee

Current 11% Platform Service Fee

EZZY currently charges a Platform Service Fee of 11% on applicable completed transactions processed through the Platform.

The Platform Service Fee supports the operation and sustainability of EZZY, including:

Platform infrastructure
Technology development and maintenance
Payment processing
Customer and vendor support
Security and fraud prevention
Marketing and platform promotion
Administrative and operational costs

Refund of the Platform Service Fee

The treatment of the Platform Service Fee in a refund may depend on the reason for cancellation, applicable provider terms, payment processing requirements, and applicable law.

Where a transaction qualifies for a full refund under EZZY’s applicable refund rules, EZZY may refund the applicable Platform Service Fee where appropriate.

Where a cancellation results in a partial refund, cancellation charge, or non-refundable transaction, the Platform Service Fee may be retained to the extent permitted by applicable law and the terms disclosed for the transaction.

EZZY reserves the right to modify the Platform Service Fee from time to time in accordance with the Terms of Use.

10. Payment Processing

Payment Providers

Payments may be processed through authorized third-party payment gateways, banks, financial institutions, or payment service providers.

Refund processing may therefore depend on the relevant payment provider.

Once EZZY or the applicable provider initiates an approved refund, the time required for the funds to appear in the customer’s account may vary depending on the payment method and financial institution.

EZZY does not control processing times imposed by third-party financial institutions.

11. Vendor Payouts

Payout Adjustments

Vendor and Partner payouts may be affected by:

Customer refunds
Cancellations
Chargebacks
Disputes
Platform Service Fees
Payment processing adjustments
Other authorized deductions

If a refund is issued after a vendor has already received the corresponding payout, EZZY may deduct the applicable amount from a future payout or otherwise recover the amount where permitted by applicable agreements and law.

12. Disputes and Refund Requests

Requesting Assistance

Customers should first contact the applicable vendor or Partner regarding a cancellation or refund issue where appropriate.

If the issue cannot be resolved, the customer may contact EZZY through the available support channels.

When submitting a refund or dispute request, EZZY may request:

Booking or order information
Transaction reference
Payment details
Relevant communications
Photos or other supporting evidence
Details regarding the issue

EZZY may review available information and communicate with the relevant provider before determining the appropriate next steps.

13. Unauthorized Transactions

Payment Security

If you believe a transaction was made without your authorization, contact EZZY as soon as reasonably possible and, where applicable, contact your bank or payment provider.

EZZY may investigate suspected unauthorized transactions and may suspend accounts or transactions where necessary to protect users and the Platform.

14. Chargebacks

Payment Disputes

Customers are encouraged to contact EZZY before initiating a chargeback where a transaction dispute can reasonably be resolved through the Platform.

Unnecessary or fraudulent chargebacks may result in account restrictions or other appropriate action.

EZZY reserves the right to provide transaction information to payment providers or financial institutions when responding to legitimate chargeback claims.

15. Force Majeure and Exceptional Circumstances

Events Beyond Reasonable Control

A transaction may be affected by circumstances beyond the reasonable control of EZZY, a vendor, Partner, or customer, including:

Natural disasters
Severe weather
Government restrictions
Public emergencies
Transportation disruptions
Major utility failures
Security incidents
Other unforeseen circumstances

Depending on the circumstances and applicable provider policy, customers may be offered:

Rescheduling
Credits
Alternative services
Full or partial refunds
Other reasonable solutions

Nothing in this Policy limits rights that customers may have under applicable law.

16. Refund Processing

Approved Refunds

Once a refund is approved, EZZY or the applicable provider may initiate the refund through the original payment method where reasonably possible.

Refund processing times vary depending on:

Payment method
Payment gateway
Bank or financial institution
Transaction type
Refund processing requirements

EZZY is not responsible for delays caused by third-party financial institutions after a refund has been properly initiated.

17. Refunds After Account Closure

Closed Accounts

If a customer closes their EZZY account while a refund is still pending, EZZY may continue processing the refund where applicable.

Closing an account does not automatically cancel a valid refund claim.

Similarly, vendors may remain responsible for refunds relating to transactions completed before their business account was closed, subject to applicable agreements and law.

18. Record Keeping

Transaction Records

EZZY may retain records relating to transactions, refunds, cancellations, payments, Platform Service Fees, payouts, disputes, and chargebacks for as long as reasonably necessary for:

BIR and tax record-keeping
Accounting
Financial reconciliation
Fraud prevention
Dispute resolution
Payment processing
Legal and regulatory compliance
Legitimate business record-keeping

These records may remain after an account or business has been closed.

19. Independent Provider Responsibility

Vendor and Partner Policies

Independent vendors and Partners are responsible for complying with their applicable refund, cancellation, service, and consumer obligations.

Providers must clearly disclose applicable cancellation and refund conditions before customers complete a transaction where required.

Providers must not create refund or cancellation conditions that violate applicable laws or EZZY Platform requirements.

20. Limitation of EZZY’s Role

Marketplace Function

EZZY facilitates transactions between customers and independent providers but does not provide the underlying products or services unless expressly stated otherwise.

EZZY is not responsible for a provider’s:

Service quality
Product quality
Availability
Cancellation
Failure to perform
Customer service
Refund decision, except where EZZY is directly responsible for processing the applicable transaction

EZZY may assist with communication and dispute resolution but does not guarantee a particular outcome unless required by applicable law.

21. Policy Updates

Changes to This Policy

EZZY may update this Refund & Cancellation Policy from time to time to reflect changes in:

EZZY services
EZZY divisions
Platform functionality
Payment systems
Platform Service Fees
Provider requirements
Business operations
Legal or regulatory requirements

Updated versions become effective upon publication on the applicable EZZY Platform.

22. Contact Us

Refund and Cancellation Questions

If you have questions regarding a refund, cancellation, transaction, or payment, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

When contacting us, please provide your booking, order, or transaction reference where available so we can assist you more efficiently.

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Acceptable Use Policy explains the standards of conduct expected from customers, vendors, Partners, businesses, professionals, service providers, and other users of the EZZY Platform.

By accessing or using EZZY, you agree to comply with this Acceptable Use Policy, the Terms of Use, and other applicable EZZY policies.

1. Purpose of This Policy

Responsible Use

EZZY is designed to provide a safe, reliable, professional, and trustworthy marketplace where customers can discover and transact with independent vendors, Partners, businesses, professionals, and service providers.

All users are expected to use EZZY responsibly, honestly, respectfully, and in compliance with applicable laws.

2. Lawful Use

Compliance With Laws

Users must use EZZY only for lawful purposes.

Users must comply with applicable local, national, and international laws and regulations when using the Platform.

Users must not use EZZY to facilitate, promote, or participate in illegal, fraudulent, deceptive, or unauthorized activities.

3. Accurate Information

Honest Account Information

Users must provide accurate, complete, and current information when creating an account or using EZZY.

Users must not:

Create accounts using false identities.
Impersonate another person or business.
Provide fraudulent information.
Use another person’s account without authorization.
Submit false verification documents.
Misrepresent qualifications, licenses, permits, or business credentials.

Users are responsible for keeping their account information accurate and up to date.

4. Vendor and Partner Listings

Accurate Business Information

Vendors and Partners must ensure that information published on EZZY accurately represents their business, products, and services.

Vendors must not:

Publish false or misleading information.
Misrepresent prices.
Misrepresent availability.
Advertise services they cannot provide.
Misrepresent qualifications or certifications.
Upload fraudulent licenses or permits.
Use misleading photographs or descriptions.
Make false claims about products or services.
Publish information belonging to another business without authorization.

Vendors are responsible for ensuring that their listings comply with applicable laws and EZZY requirements.

5. Respectful Conduct

Professional Communication

All users are expected to communicate respectfully and professionally.

Users must not engage in:

Harassment
Threats
Intimidation
Bullying
Hate speech
Discriminatory conduct
Abusive behavior
Defamatory conduct
Sexual harassment
Unwanted or inappropriate communications
Impersonation

EZZY may take action against accounts involved in abusive or threatening behavior.

6. Customer Responsibilities

Responsible Transactions

Customers are expected to:

Provide accurate booking and order information.
Use valid payment methods.
Follow provider instructions and policies.
Respect vendors, Partners, staff, and other users.
Attend scheduled bookings or appointments.
Use products and services responsibly.
Cancel transactions in accordance with applicable cancellation policies.

Customers must not intentionally create bookings or orders that they do not intend to fulfill.

7. Vendor Responsibilities

Responsible Service

Vendors and Partners are responsible for:

Delivering the products or services they advertise.
Maintaining accurate availability.
Honoring confirmed transactions where applicable.
Providing accurate pricing.
Maintaining required permits and licenses.
Complying with applicable laws.
Treating customers professionally.
Handling customer information responsibly.
Following applicable EZZY policies.

Vendors must not intentionally accept transactions that they know they cannot fulfill.

8. Fraud and Financial Abuse

Prohibited Financial Activities

Users must not use EZZY to:

Commit payment fraud.
Use stolen payment information.
Create fraudulent transactions.
Manipulate refunds.
Abuse chargebacks.
Manipulate payouts.
Create fake bookings or orders.
Create transactions solely to generate illegitimate rewards or benefits.
Attempt to avoid legitimate payment obligations.

Vendors and Partners must not manipulate transaction values or records to avoid applicable Platform Service Fees.

9. Platform Service Fee Circumvention

Protecting the EZZY Marketplace

EZZY currently charges an 11% Platform Service Fee on applicable completed transactions processed through the Platform.

Users and vendors must not intentionally circumvent the Platform by:

Moving EZZY-generated transactions off-platform to avoid applicable fees.
Manipulating transaction amounts.
Creating false cancellations.
Using false refunds.
Directing customers away from EZZY solely to avoid applicable Platform fees.
Creating duplicate or fraudulent transactions.

Nothing in this section prevents users from independently communicating where such communication is necessary to fulfill a legitimate transaction, subject to applicable EZZY policies and provider terms.

10. Reviews and Ratings

Genuine Experiences

Reviews and ratings must be based on genuine experiences.

Users must not:

Create fake reviews.
Submit reviews for transactions that did not occur.
Manipulate ratings.
Pay for fake reviews.
Offer incentives in exchange for dishonest reviews.
Threaten another person to obtain or remove a review.
Use reviews to harass another user.

EZZY may remove reviews or ratings that violate this Policy.

11. Accommodation, Workspace, Facility, and Property Use

Respecting Providers and Properties

Where a service involves the use of a physical property, facility, accommodation, workspace, court, parking area, or other premises, users must:

Follow applicable property rules.
Respect staff and other users.
Follow safety requirements.
Respect occupancy limits.
Avoid unnecessary damage.
Avoid disruptive behavior.
Leave the premises in a reasonable condition.

Users may be responsible for damage caused by their intentional or negligent conduct, subject to applicable law and provider terms.

12. Service-Specific Conduct

EZZYDRIVE

Users of EZZYDRIVE must follow the instructions and safety requirements of the applicable driving school, instructor, or training provider.

Users must not use the Platform to arrange unlawful driving activities or misrepresent their qualifications or eligibility.

EZZYRIDE

Users of EZZYRIDE must comply with applicable transportation, vehicle rental, booking, and provider requirements.

Users must provide accurate information relating to bookings and comply with the applicable provider’s terms.

EZZYFOOD

Users must not submit fraudulent food orders, intentionally provide false delivery information, or abuse cancellation, refund, or chargeback systems.

EZZYHOME, EZZYPETS, EZZYCARE, and EZZYWELL

Users must provide accurate service information and treat service providers respectfully.

Users must not use these services to arrange unlawful, dangerous, abusive, or unauthorized activities.

EZZYLAW

Users must provide truthful information when requesting legal services and must not use EZZYLAW to facilitate unlawful activities.

EZZYLEARN

Users must use learning and training services honestly and respectfully.

Users must not submit work intended to facilitate academic fraud or misuse educational services for unlawful purposes.

EZZYSHOTS

Users and photographers must respect applicable privacy, intellectual property, consent, and image-use requirements.

EZZYSTAY, EZZYWORK, EZZYCOURT, and EZZYPARK

Users must comply with the applicable accommodation, workspace, facility, court, parking, property, and provider rules.

13. Personal Information and Privacy

Protecting Personal Information

Users must not improperly collect, disclose, sell, publish, or misuse another person’s personal information obtained through EZZY.

Vendors and Partners are responsible for appropriately protecting customer information they receive through the Platform.

Users must not use customer, vendor, or Partner information obtained through EZZY for unrelated marketing, harassment, fraud, or unauthorized purposes.

14. Platform Security

Protecting EZZY

Users must not:

Attempt unauthorized access to EZZY.
Attempt to access another user’s account.
Circumvent authentication or security controls.
Upload malware, viruses, or malicious code.
Introduce harmful software.
Interfere with Platform operations.
Conduct denial-of-service attacks.
Probe or scan Platform infrastructure without authorization.
Exploit security vulnerabilities.
Reverse engineer the Platform where prohibited by law.
Use automated systems that materially interfere with Platform operation.

Security vulnerabilities should be responsibly reported to EZZY.

15. Data Scraping and Automated Access

Platform Data

Users must not use automated tools, bots, crawlers, scraping systems, or similar technologies to collect or extract substantial amounts of EZZY data without prior authorization.

This includes unauthorized collection of:

Vendor information
Customer information
Listings
Prices
Reviews
Booking information
Platform content
Other proprietary data

16. Intellectual Property

Respecting Rights

Users must respect the intellectual property rights of EZZY, vendors, Partners, customers, and third parties.

Users must not upload or distribute content that they do not have the legal right to use.

This includes unauthorized:

Logos
Photographs
Videos
Written content
Trademarks
Designs
Software
Other copyrighted materials

17. Prohibited Content

Content Standards

Users must not upload or distribute content through EZZY that:

Is unlawful.
Promotes violence or criminal activity.
Contains malware.
Contains fraudulent information.
Infringes intellectual property rights.
Contains unauthorized personal information.
Is threatening or harassing.
Is discriminatory or hateful.
Is sexually exploitative or otherwise unlawful.
Misrepresents a product, service, business, or individual.

EZZY may remove content that violates this Policy or applicable law.

18. Circumventing the Platform

Off-Platform Transactions

Users and vendors must not intentionally use EZZY to identify customers or providers and then move transactions off-platform solely to avoid applicable EZZY fees, safeguards, payment procedures, or Platform requirements.

This does not prohibit legitimate communication or independent relationships that are permitted under applicable agreements or law.

19. Account Closure and Enforcement

Violations

If a user violates this Acceptable Use Policy, EZZY may take appropriate action, including:

Removing content.
Removing a listing.
Cancelling a transaction.
Restricting Platform access.
Suspending an account.
Suspending a vendor business.
Withholding or reviewing payouts where permitted.
Closing a vendor business.
Terminating an account.
Reporting suspected unlawful activity to appropriate authorities.

The action taken will depend on the nature and seriousness of the violation.

20. Account and Business Closure

Closure Does Not Erase Obligations

Closing an EZZY account or vendor business does not eliminate obligations that arose before closure.

Users and vendors may remain responsible for:

Completed transactions.
Refunds.
Chargebacks.
Outstanding payments.
Disputes.
Damage claims.
Other contractual or legal obligations.

EZZY may retain relevant records as permitted or required by applicable law.

21. Financial and Transaction Records

Record Retention

EZZY may retain transaction, payment, Platform Service Fee, payout, refund, cancellation, dispute, and other financial records for legitimate business, accounting, tax, BIR, security, fraud prevention, legal, or regulatory purposes.

Such records may remain after an account or business has been closed.

22. Reporting Violations

Report an Issue

Users who believe another user, vendor, Partner, or service provider is violating this Policy may report the issue to EZZY.

Reports may be submitted through available Platform support channels or:

Email: admin@ezzy.ph

EZZY may request additional information or evidence when investigating a report.

23. Policy Updates

Changes

EZZY may update this Acceptable Use Policy from time to time to reflect changes in:

EZZY services
Platform features
EZZY divisions
Security practices
Business operations
Legal or regulatory requirements

Updated versions become effective upon publication on the applicable EZZY Platform.

24. Contact Us

Questions

If you have questions regarding this Acceptable Use Policy, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

Cookie Policy

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Cookie Policy explains how EZZY uses cookies and similar technologies when you access or use EZZY websites, applications, platforms, and related services.

By continuing to use EZZY, you acknowledge that cookies and similar technologies may be used as described in this Policy, subject to applicable law and available cookie controls.

1. What Are Cookies?

Understanding Cookies

Cookies are small text files or similar technologies stored on your device when you visit a website or use an online service.

They help websites and applications remember information about your visit, maintain sessions, improve functionality, support security, and understand how users interact with the Platform.

Cookies may be:

Session cookies, which are generally deleted when you close your browser.
Persistent cookies, which remain on your device for a specified period or until you delete them.
First-party cookies, which are placed by EZZY.
Third-party cookies, which may be placed by authorized third-party service providers.

2. How EZZY Uses Cookies

Platform Functionality

EZZY may use cookies and similar technologies to:

Keep users signed in.
Maintain secure login sessions.
Remember account preferences.
Remember language or location preferences.
Support bookings and reservations.
Support orders and service requests.
Assist with payment and transaction processes.
Remember recently viewed services or providers.
Maintain shopping, booking, or service sessions.
Improve Platform performance.
Protect against fraudulent or unauthorized activity.
Improve the overall user experience.

3. Types of Cookies We May Use

Essential Cookies

Essential cookies are necessary for important Platform functions.

They may support:

Account authentication
Login sessions
Security
Booking functionality
Order processing
Payment functionality
Account management
Fraud prevention
Platform stability

Because these cookies may be necessary for the operation and security of EZZY, disabling them may prevent certain Platform features from functioning correctly.

Functional Cookies

Functional cookies help EZZY remember preferences and choices.

These may include:

Language preferences
Location preferences
Search preferences
Recently viewed services
Account preferences
Other personalization settings

Performance and Analytics Cookies

Analytics and performance technologies help us understand how users interact with EZZY.

They may provide information such as:

Pages visited
Features used
Time spent on pages
General usage patterns
Browser and device information
Platform performance
Error information

This information helps us identify problems, improve functionality, and develop better services.

Security Cookies

Security-related cookies and technologies may be used to:

Detect suspicious activity.
Protect accounts.
Prevent unauthorized access.
Detect fraudulent transactions.
Protect Platform infrastructure.
Support authentication and verification.

Marketing and Advertising Cookies

Where permitted by applicable law, EZZY may use marketing or advertising technologies to:

Measure advertising effectiveness.
Understand campaign performance.
Provide relevant promotions.
Improve marketing activities.
Understand how users interact with EZZY advertisements.

Where required, EZZY may request consent before using non-essential marketing cookies or similar technologies.

4. Cookies and EZZY Transactions

Bookings, Orders, and Services

Cookies may support transactions across the EZZY ecosystem, including:

EZZYSTAY accommodation bookings
EZZYDRIVE driving lessons and training
EZZYCARE care-related services
EZZYWELL wellness services
EZZYCOURT court and facility bookings
EZZYWORK workspace bookings
EZZYLEARN learning and training services
EZZYFOOD food orders
EZZYPARK parking services
EZZYHOME home services
EZZYPETS pet-related services
EZZYLAW legal services
EZZYRIDE transportation and vehicle booking services
EZZYSHOTS photography services

Cookies may help maintain the user’s session, remember selections, support checkout or booking processes, and improve transaction functionality.

5. Vendor and Partner Use

Vendor Accounts

Cookies and similar technologies may also be used when vendors, Partners, businesses, and service providers access their EZZY accounts or dashboards.

They may support:

Vendor login sessions
Business dashboard functionality
Account security
Listing management
Booking management
Order management
Transaction management
Payout-related functionality
Platform security

Cookies do not replace the separate privacy and security obligations applicable to vendors and Partners.

6. Third-Party Cookies

External Service Providers

EZZY may use authorized third-party services that place cookies or similar technologies on our Platform.

These may include:

Payment providers
Analytics providers
Cloud hosting providers
Security providers
Mapping services
Customer support platforms
Communication services
Identity verification providers
Advertising or marketing providers

Third-party providers may collect information according to their own privacy policies and terms.

EZZY does not control the privacy practices of third-party services that independently process information.

7. Information Collected Through Cookies

Usage and Device Information

Depending on the type of technology used, cookies may collect or support the collection of information such as:

IP address
Browser type
Device type
Operating system
Device identifiers
Session identifiers
Pages visited
Features used
Search activity
Referring website
General location information
Date and time of access
Interaction with Platform features

Cookies generally do not independently provide EZZY with information such as your full name unless that information is associated with your account or other information you have provided.

8. Managing Cookies

Your Choices

Depending on your browser, device, and location, you may be able to:

Accept cookies.
Reject non-essential cookies.
Delete stored cookies.
Block certain cookies.
Block third-party cookies.
Change browser privacy settings.
Manage available cookie preferences.

You may also have access to cookie preference controls provided by EZZY where required or available.

Disabling Cookies

If you disable or block certain cookies, some EZZY features may not operate correctly.

For example, disabling essential cookies may affect:

Login
Account access
Bookings
Orders
Checkout
Payment functionality
Security features

9. Account and Data Deletion

Cookies and Account Closure

Closing your EZZY account or business does not automatically remove every cookie stored on your device.

Cookies stored locally on your device may need to be deleted through your browser or device settings.

When an account or business is closed, EZZY will handle personal information according to the Privacy Policy and Account & Data Deletion policy.

Information that EZZY is required or permitted to retain for legal, tax, accounting, BIR, financial, security, fraud prevention, or dispute-resolution purposes may continue to be retained separately from cookies.

10. Children’s Privacy

Age Requirements

EZZY services are not intended for children below the applicable legal age without appropriate parental or legal guardian involvement.

We do not knowingly use cookies to collect personal information from children in violation of applicable law.

Where a service is intended for minors, additional privacy and consent requirements may apply.

11. Changes to This Cookie Policy

Policy Updates

EZZY may update this Cookie Policy from time to time to reflect changes in:

EZZY services
EZZY divisions
Technology
Cookies and tracking technologies
Third-party services
Legal or regulatory requirements
Privacy practices

Updated versions become effective upon publication on the applicable EZZY Platform.

We encourage users to review this Policy periodically.

12. Contact Us

Questions About Cookies

If you have questions about this Cookie Policy or how EZZY uses cookies and similar technologies, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

Account & Data Deletion

Effective Date: August 23, 2026

EZZY respects your right to control your account, business profile, and personal information. This Account & Data Deletion page explains how customers, vendors, Partners, businesses, and service providers can close their EZZY account or business and what happens to information associated with the account.

EZZY is powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

1. Account Closure Options

The Business and My Login

If you choose “The business and my login,” your EZZY business will be closed and your EZZY sign-in will also be deleted.

Your login and password, contact details and address, and eligible verification documents associated with the account will be removed, subject to information that EZZY is legally required or permitted to retain.

Once the closure is completed, you will no longer be able to use that EZZY sign-in.

The Business Only

If you choose “The business only,” your business or vendor account will be closed while your EZZY sign-in remains active.

This option allows you to stop operating as a vendor or Partner while continuing to use your EZZY account as a customer or for other available EZZY services.

If you later wish to operate a business on EZZY again, you may be required to register a new business.

2. What Happens to Your Information?

Information That May Be Deleted

When the applicable closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.

Depending on the closure option selected, this may include:

Login and password information
Contact details and address
Uploaded verification documents
Account profile information
Other personal information that is no longer required

Information That May Be Retained

Certain information may be retained after your account or business is closed where necessary for legitimate business or legal purposes.

This may include:

Business name
Booking records
Order records
Payment records
Transaction records
Payout records
Platform Service Fee records
Financial and accounting records
BIR and tax records
Records necessary to resolve or defend disputes
Information required by applicable laws or regulations

The retention of these records does not mean that your business remains active on EZZY.

3. Outstanding Bookings, Orders, and Services

Why Your Business May Not Close Immediately

A business closure request may not be completed while certain matters remain unresolved.

These may include:

Open bookings
Upcoming reservations
Pending orders
Active service requests
Pending or unreleased payouts
Open disputes
Outstanding refunds
Pending cancellations
Chargebacks
Other financial or contractual obligations

The closure process may continue once the outstanding matters have been completed or resolved.

4. Pending Payouts

Payout Processing

If you have pending or unreleased vendor payouts when you request business closure, those payouts may need to clear through the applicable payout process before the business closure can be completed.

For example, if your account shows ₱4,200 in payouts not yet released, that amount may need to be processed before the closure is finalized.

EZZY may also need to complete financial reconciliation before closing the business.

5. Open Disputes

Dispute Resolution

If there is an open dispute involving your business, EZZY may delay completion of the business closure until the dispute has been reviewed or resolved.

Closing a business does not eliminate obligations relating to transactions or disputes that occurred before closure.

6. Upcoming Bookings and Reservations

Future Transactions

If you have an upcoming booking or reservation after submitting a closure request, the closure may remain pending until the booking is completed or cancelled.

You generally do not need to submit another closure request.

Once the outstanding booking or reservation has been cleared, EZZY may continue processing the closure.

7. Financial and Transaction Records

Record Retention

EZZY may retain transaction, payment, payout, Platform Service Fee, refund, cancellation, dispute, and other financial records after an account or business is closed.

Records may be retained where necessary for:

BIR record-keeping
Tax compliance
Accounting requirements
Financial reconciliation
Payment processing
Fraud prevention
Dispute resolution
Legal and regulatory compliance
Legitimate business record-keeping

These records may be retained for the period required by applicable law or reasonably necessary for the applicable purpose.

8. Platform Service Fee Records

11% Platform Service Fee

EZZY currently applies an 11% Platform Service Fee to applicable transactions processed through the Platform.

Records relating to Platform Service Fees may be retained after a vendor or Partner closes their business where necessary for:

Accounting
Financial reconciliation
Tax and BIR requirements
Payment records
Vendor payout records
Auditing
Dispute resolution
Legal or regulatory requirements

Retaining these records does not keep the vendor business active.

9. Verification Documents

Uploaded Business Documents

Verification documents submitted during vendor or Partner registration may be removed when the applicable account or business closure is completed, where they are no longer required.

However, EZZY may retain information derived from or associated with verification documents where necessary for:

Legal compliance
Regulatory requirements
Fraud prevention
Security
Dispute resolution
Record-keeping obligations

10. Closure Processing Period

Processed Within 30 Days

Account and business closure requests are generally processed within 30 days.

The actual completion time may depend on:

Outstanding bookings
Pending orders
Pending payouts
Open disputes
Refunds
Cancellations
Chargebacks
Verification requirements
Other applicable obligations

11. Canceling a Closure Request

Cancel Before Completion

You may cancel your closure request at any time before it is completed.

If your request is still pending, you may use the “Cancel this request” option available through your EZZY account.

For example, if an upcoming booking or pending payout is preventing immediate closure, you may cancel the closure request while it remains pending.

Once the closure has been completed, it may not be possible to reverse the action.

12. Closure Feedback

Why Are You Closing?

EZZY may ask why you are closing your account or business.

Providing a reason is optional.

Feedback may be used to understand user and vendor experience and improve EZZY services.

Choosing not to provide feedback will not prevent you from requesting closure.

13. Business Name Confirmation

Security Verification

For security purposes, EZZY may require you to enter or confirm your business name before submitting a business closure request.

This helps ensure that the person requesting closure is authorized to close the business.

EZZY may also require reasonable account verification where necessary to protect against unauthorized deletion requests.

14. How to Close Your Account or Business

Through Your EZZY Account

Where the account closure feature is available:

Sign in to your EZZY account.
Open your account or vendor settings.
Select “Close Account.”
Choose either:
- “The business and my login”, or
- “The business only.”
Review the information presented.
Optionally provide a reason for closing.
Enter your business name to confirm.
Submit your closure request.
Resolve any outstanding bookings, orders, payouts, disputes, refunds, or cancellations if required.
Wait for the closure to be processed.

The status of your closure request may be displayed in your EZZY account while it is being processed.

15. If Your Closure Is Blocked

Outstanding Items

If your business cannot be closed immediately, EZZY may show the items that must first be resolved.

For example:

You can’t close this account yet. Three things are still open:

3 bookings still open
Complete or cancel them first.

₱4,200 in payouts not yet released
These clear on the next payout run.

1 open dispute
EZZY will resolve this with you before you can close.

The number and type of outstanding items may vary depending on your account.

If you believe the information displayed is incorrect, you may contact EZZY for assistance.

16. After Business Closure

The Business Only

If you select “The business only,” your business will be closed while your EZZY login remains active.

You may continue using your login for available customer services and other EZZY services.

If you later want to operate as a vendor again, you may need to register a new business.

The Business and My Login

If you select “The business and my login,” both the business and associated EZZY sign-in will be closed.

You will no longer be able to access that EZZY account after the closure is completed.

17. Public Business Information

Closed Businesses

Once a business is closed, it will no longer operate as an active vendor or Partner on EZZY.

Certain historical information may nevertheless be retained or displayed where reasonably necessary for:

Transaction records
Legal compliance
Accounting
Dispute resolution
Fraud prevention
Platform integrity

18. Third-Party Services

External Providers

Information associated with your EZZY account may also have been processed by third-party services, including:

Payment gateways
Banks and financial institutions
Identity verification providers
Cloud hosting providers
Analytics services
Communication providers
Other technology providers

These providers may retain information according to their own privacy policies, terms, and legal obligations.

Where applicable, you may need to submit a separate deletion request directly to the relevant third-party provider.

19. Account Deletion and EZZY Privacy

Privacy Policy

Account and business deletion is also governed by the EZZY Privacy Policy.

The Privacy Policy explains how EZZY collects, uses, shares, protects, and retains personal information.

Account closure does not automatically require the deletion of information that EZZY is required or permitted to retain under applicable law or for legitimate business purposes.

20. Contact Us

Account & Data Deletion Questions

If you have questions about your account closure, business closure, data deletion, or believe that something is incorrectly preventing your account from being closed, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

When contacting us, please use the email address associated with your EZZY account whenever possible.

EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Closing an account or business does not affect EZZY’s ability to retain information required for BIR record-keeping, tax and accounting purposes, financial records, security, fraud prevention, dispute resolution, legal compliance, or other legitimate business purposes.

Payments Policy

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Payments Policy explains how payments, payment processing, transaction confirmations, payment-related issues, refunds, and vendor payouts may be handled when using EZZY and its services.

Because EZZY connects customers with independent vendors, Partners, businesses, professionals, and service providers, payment methods, processing times, fees, refunds, and payout arrangements may vary depending on the service and transaction.

By using EZZY or completing a transaction through the Platform, you acknowledge that you have read and agree to this Payments Policy, the Terms of Use, the Refund & Cancellation Policy, and any other applicable EZZY policies.

1. EZZY’s Role in Payments

Technology Marketplace

EZZY provides technology that may facilitate payments between customers and independent vendors, Partners, businesses, professionals, and service providers.

Depending on the applicable EZZY service, EZZY may facilitate:

Payment initiation
Payment confirmation
Transaction records
Refund processing
Cancellation-related payment adjustments
Vendor and Partner payouts
Payment-related communications
Other transaction-related functions

EZZY may use authorized third-party payment providers to process payments.

EZZY does not necessarily directly process, hold, or store payment funds or payment credentials for every transaction.

The actual payment processing arrangements may depend on the payment provider used for the transaction.

Independent Providers

Vendors and Partners remain responsible for the products or services they provide to customers.

Payment through EZZY does not change the independent business relationship between the customer and the provider.

2. Accepted Payment Methods

Available Payment Methods

Depending on the EZZY service, location, transaction, and available payment provider, customers may be able to pay using methods such as:

Credit or debit cards
GCash
Maya
Bank or online banking payment methods
Other digital payment methods
Other payment methods made available through EZZY

The payment methods available to a customer may vary depending on the service, transaction, payment provider, location, and other applicable conditions.

EZZY may add, remove, suspend, or modify available payment methods from time to time.

3. Payment Processing

Third-Party Payment Providers

Payments may be processed through authorized third-party payment gateways, payment service providers, banks, financial institutions, or other payment providers.

These providers may have their own:

Terms and conditions
Privacy policies
Security requirements
Transaction limits
Processing times
Verification procedures
Fees and charges

Customers may be required to agree to the applicable terms of the payment provider when completing a transaction.

Payment Authorization

A payment may require authorization, verification, authentication, or other security procedures before it can be completed.

A transaction is not considered successfully paid until the applicable payment provider confirms the payment or EZZY receives appropriate confirmation.

4. Payment Confirmation

Successful Payments

After a successful payment, EZZY may provide a payment confirmation, booking confirmation, order confirmation, receipt, or other transaction information.

Customers should retain their transaction reference or confirmation for future inquiries.

A payment confirmation does not necessarily guarantee that the underlying product or service will be provided if the provider later cancels or is unable to fulfill the transaction.

Applicable cancellation and refund rights are governed by the Refund & Cancellation Policy and any applicable provider terms.

Pending Payments

A payment may remain pending while the payment provider completes processing, verification, or authorization.

Customers should avoid submitting multiple payments for the same transaction while a payment remains pending unless instructed to do so.

5. Failed or Declined Payments

Payment Failure

A payment may fail, be declined, or remain incomplete for reasons including:

Insufficient funds
Incorrect payment information
Expired payment credentials
Bank restrictions
Payment provider restrictions
Security or fraud checks
Technical issues
Transaction limits
Network or connectivity problems
Other reasons determined by the payment provider

If a payment fails, the customer may be required to use another available payment method.

EZZY is not responsible for payment failures caused by a customer’s bank, financial institution, payment provider, or other third party.

6. Duplicate Payments

Duplicate Transactions

If you believe you have been charged more than once for the same transaction, please contact EZZY as soon as reasonably possible.

EZZY may review the transaction records and, where appropriate, coordinate with the applicable payment provider or vendor.

Customers may be asked to provide:

Transaction reference
Payment confirmation
Date and time of payment
Amount charged
Payment method
Other relevant information

Where a duplicate charge is confirmed and a refund is applicable, the refund will be processed in accordance with the applicable payment provider and refund procedures.

7. Payment Fees and Charges

Platform Service Fee

EZZY currently charges an 11% Platform Service Fee on applicable completed transactions processed through the Platform.

The Platform Service Fee is governed by the Terms of Use and may be subject to change.

Where applicable, the Platform Service Fee may be deducted from the transaction before the remaining amount is released to the vendor or Partner.

Payment Processing Fees

Additional payment processing fees may apply depending on the payment method or third-party payment provider.

Where applicable, customers or vendors will be informed of applicable charges before or during the relevant transaction.

EZZY does not control fees independently imposed by banks, financial institutions, card issuers, or third-party payment providers.

8. Refunds and Cancellations

Applicable Refund Policy

Refunds and cancellations are governed primarily by the Refund & Cancellation Policy and any applicable provider-specific cancellation terms.

Depending on the transaction, a customer may be eligible for:

Full refund
Partial refund
Credit
Rescheduling
Other applicable resolution
No refund

Customers should review the applicable cancellation and refund terms before completing a transaction.

Refund Processing

Once an approved refund is initiated, the time required for the refund to appear in the customer’s account may depend on the payment method, payment provider, bank, or financial institution.

EZZY cannot guarantee the exact time required for a third-party financial institution to complete a refund.

9. Vendor and Partner Payouts

Payout Processing

Where applicable, vendors and Partners may receive payouts for completed transactions after applicable deductions and adjustments.

Payouts may be affected by:

Platform Service Fees
Refunds
Cancellations
Chargebacks
Disputes
Payment processing adjustments
Other authorized deductions

Payout Timing

Payout timing may depend on:

Transaction completion
Payment provider requirements
Refund periods
Disputes
Fraud and security checks
Banking schedules
Payment processing schedules
Other applicable requirements

EZZY does not guarantee an exact payout date where processing depends on third-party providers or circumstances outside EZZY’s reasonable control.

10. Chargebacks and Payment Disputes

Customer Payment Disputes

Customers are encouraged to contact EZZY regarding payment issues before initiating a chargeback where the issue can reasonably be resolved through the Platform.

EZZY may review transaction information and communicate with the applicable vendor or payment provider when investigating a payment dispute.

Chargebacks

Customers who initiate a chargeback may be subject to applicable payment provider procedures.

Fraudulent or abusive chargebacks may result in account restrictions, suspension, or other appropriate action.

EZZY may provide relevant transaction information to authorized payment providers, banks, or financial institutions when responding to legitimate chargeback claims.

11. Unauthorized Transactions

Payment Security

If you believe a payment or transaction was made without your authorization, you should contact EZZY as soon as reasonably possible.

You should also contact your bank, card issuer, or applicable payment provider where appropriate.

EZZY may investigate suspected unauthorized transactions and may suspend or restrict accounts or transactions where necessary to protect users and the Platform.

12. Payment Security

Protecting Payment Information

EZZY takes reasonable measures to support the security of transactions and payment-related information.

Where third-party payment providers are used, payment information may be processed directly by those providers according to their security practices and policies.

Customers should never provide passwords, authentication codes, PINs, or other sensitive security credentials to another user, vendor, Partner, or person claiming to represent EZZY unless the information is specifically required through an authorized payment or verification process.

EZZY will not knowingly request sensitive authentication information through unofficial communication channels.

13. Vendor Payment Responsibilities

Accurate Payout Information

Vendors and Partners are responsible for providing accurate payout and payment-related information when required.

This may include:

Bank account information
Payment account information
Business information
Tax-related information
Other information required for payout processing

Vendors and Partners are responsible for ensuring that their payout information remains accurate and current.

EZZY is not responsible for delays or failed payouts caused by incorrect information provided by the vendor or Partner.

14. Taxes and Financial Obligations

Vendor Responsibility

Vendors and Partners are responsible for their own applicable tax, accounting, reporting, licensing, and financial obligations arising from their businesses and transactions.

EZZY may maintain transaction and payment records where required or reasonably necessary for:

BIR record-keeping
Tax compliance
Accounting
Financial reconciliation
Payment processing
Fraud prevention
Dispute resolution
Legal and regulatory compliance
Legitimate business record-keeping

15. Transaction Records

Payment Records

EZZY may maintain records relating to:

Payments
Bookings
Orders
Refunds
Cancellations
Platform Service Fees
Vendor payouts
Chargebacks
Payment disputes
Transaction references
Other financial activity conducted through the Platform

These records may be retained after an account or business is closed where required or reasonably necessary for legitimate business or legal purposes.

16. Third-Party Payment Providers

External Providers

EZZY may work with third-party payment providers, banks, financial institutions, and other authorized service providers to facilitate transactions.

These third parties may independently process payment information and may have their own policies, terms, security procedures, and legal obligations.

EZZY is not responsible for independent services controlled by third-party payment providers.

Where appropriate, customers and vendors may need to contact the applicable payment provider directly regarding payment matters that are controlled by that provider.

17. Payment Availability

Service Availability

EZZY does not guarantee that every payment method will always be available.

Payment methods may be temporarily unavailable due to:

Maintenance
Technical problems
Security measures
Payment provider outages
Banking issues
Network problems
Regulatory requirements
Other circumstances outside EZZY’s reasonable control

EZZY may temporarily suspend a payment method where necessary to protect users, vendors, Partners, or the Platform.

18. Account Closure and Payments

Outstanding Transactions

Closing an EZZY account or vendor business does not automatically cancel outstanding financial obligations.

Before closure is completed, there may be outstanding:

Payments
Refunds
Payouts
Chargebacks
Disputes
Cancellations
Other financial obligations

EZZY may continue processing applicable transactions, refunds, payouts, or financial records after an account or business has been closed where necessary.

19. Policy Updates

Changes to This Policy

EZZY may update this Payments Policy from time to time to reflect changes in:

EZZY services
Payment methods
Payment providers
Platform functionality
Platform Service Fees
Security practices
Business operations
Legal or regulatory requirements

Updated versions become effective upon publication on the applicable EZZY Platform.

20. Contact Us

Payment Questions

If you have questions regarding payments, payment confirmations, refunds, vendor payouts, or other payment-related matters, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

When contacting us regarding a payment, please provide your booking, order, or transaction reference where available so we can assist you more efficiently.

Deals & Rewards Policy

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Deals & Rewards Policy explains how promotional deals, discounts, referral rewards, loyalty rewards, promotional credits, vouchers, and other reward programs may be offered through the EZZY ecosystem.

Deals and rewards may be offered by EZZY, independent vendors, Partners, businesses, or other participating providers.

By participating in an EZZY deal, promotion, referral program, or rewards program, you agree to this Policy, the Terms of Use, and any additional terms disclosed for the specific offer.

1. Deals and Rewards

Promotional Offers

EZZY may offer or facilitate promotional offers, including:

Discounts
Promo codes
Vouchers
Special offers
Referral rewards
Loyalty rewards
Promotional credits
Cashback or similar benefits
Free or discounted services
Vendor-specific deals
Limited-time promotions
Other rewards or incentives

Each offer may have its own eligibility requirements, limitations, expiration date, and conditions.

2. Eligibility

Who May Participate

Eligibility for a deal or reward may depend on the specific program.

EZZY may make certain offers available to:

Customers
Vendors
Partners
Referrers
Businesses
Professionals
Service providers
Other eligible EZZY users

Some offers may be available only to new users, existing users, verified users, registered vendors, or other qualifying participants.

EZZY may require users to meet specific conditions before receiving a reward.

3. Referral Rewards

Vendor Referral Program

EZZY may offer a referral program that rewards eligible individuals who successfully refer vendors or service providers to EZZY.

Under an applicable referral program, an eligible referrer may receive a referral reward when:

The referrer successfully refers a vendor or service provider to EZZY.
The referred vendor or service provider completes the required registration process.
The referred vendor or service provider is accepted or approved to operate on EZZY where applicable.
The referred vendor or service provider completes qualifying transactions through EZZY.
The applicable transaction satisfies the requirements of the referral program.

Registration alone does not necessarily create an immediately payable referral reward.

4. 1% Referral Reward

Referral Commission

Where the EZZY referral program provides for a 1% referral reward, the eligible referrer may receive 1% of the applicable completed transaction value generated by the referred vendor or service provider through EZZY.

The 1% referral reward may be calculated from the qualifying transaction amount according to the applicable referral program rules.

For example, if a referred vendor completes a qualifying transaction of ₱10,000, the applicable referral reward would be ₱100, subject to the program’s applicable conditions, deductions, exclusions, and payout requirements.

The referral reward is intended to reward the person who successfully referred and helped bring the vendor or service provider onto the EZZY Platform.

5. When Referral Rewards Are Earned

Qualifying Transactions

A referral reward is generally earned only after the referred vendor’s qualifying transaction has been successfully completed.

A transaction may not qualify if it is:

Cancelled
Refunded
Reversed
Disputed
Charged back
Fraudulent
Unpaid
Otherwise excluded under the applicable referral program

EZZY may wait until the applicable transaction and any related refund, cancellation, or dispute period has been completed before confirming the referral reward.

6. Referral Attribution

Identifying the Referrer

EZZY may use referral links, referral codes, registration information, vendor records, account information, or other reasonable methods to determine whether a vendor was successfully referred by a particular person.

A referral may not qualify if:

The vendor was already registered on EZZY.
The vendor had already been contacted or registered through another referral.
The referral information was not properly submitted.
The referral cannot reasonably be verified.
Multiple people claim the same referral.
The referral was generated through fraudulent or unauthorized activity.

EZZY’s determination regarding referral attribution may be based on available Platform records and applicable program rules.

7. Referral Reward Duration

Eligible Transactions

Where a referral program provides ongoing rewards, the applicable referral reward may continue for qualifying transactions generated by the referred vendor for the period specified by EZZY.

EZZY may establish:

A maximum reward period
A maximum total reward
A transaction limit
A monthly or other periodic limit
Other reasonable limitations

The applicable limits will be communicated through the referral program where applicable.

8. Referral Payouts

Payment of Referral Rewards

Referral rewards may be paid through a payment method made available by EZZY.

Depending on the applicable program, referral rewards may be:

Added to an eligible EZZY account
Paid through an available payout method
Included in a scheduled payout
Converted into another eligible reward
Subject to applicable minimum payout requirements

EZZY may delay payment of a referral reward while verifying the qualifying transaction, referral, account, or other applicable information.

9. Refunds, Cancellations, and Referral Rewards

Adjustment of Rewards

If a qualifying transaction is later cancelled, refunded, reversed, charged back, or otherwise determined not to qualify, EZZY may:

Cancel the related referral reward.
Deduct the related reward from a future payout.
Adjust the referral balance.
Recover improperly credited rewards where permitted by applicable law.

This is intended to ensure that referral rewards are based on legitimate completed transactions.

10. Vendor Deals and Promotions

Vendor-Specific Offers

Independent vendors and Partners may offer their own:

Discounts
Promotions
Special pricing
Vouchers
Bundles
Free services
Limited-time offers
Other promotional benefits

Vendor-specific offers are subject to the conditions disclosed by the applicable vendor.

The vendor remains responsible for honoring its advertised offer, subject to applicable law and EZZY Platform requirements.

11. EZZY Promotional Offers

EZZY Promotions

EZZY may create promotional campaigns that apply across one or more EZZY services.

Each promotion may specify:

Eligibility
Promotion period
Minimum transaction amount
Maximum discount
Number of uses
Applicable services
Applicable locations
Applicable payment methods
Expiration date
Other conditions

Unless otherwise stated, promotional offers may not be combined with other promotions.

12. Promo Codes and Vouchers

Using Promo Codes

Where available, promo codes and vouchers must be used according to the conditions provided with the offer.

A promo code or voucher may:

Have an expiration date.
Be limited to one use.
Be limited to specific services.
Require a minimum transaction.
Have a maximum discount.
Be limited to specific users.
Be subject to availability.

Promo codes and vouchers may not be sold, transferred, duplicated, or reproduced unless expressly permitted by EZZY.

13. Loyalty and Future Rewards

Additional Rewards Programs

EZZY may introduce loyalty programs, points, credits, cashback, or other rewards in the future.

The specific rules for such programs may include:

How rewards are earned
How rewards are calculated
How rewards are redeemed
Expiration periods
Minimum redemption requirements
Maximum reward limits
Eligible transactions
Restrictions
Other applicable conditions

Additional terms may be provided when a new rewards program is introduced.

14. Fraud and Abuse

Prohibited Reward Activities

Users must not manipulate, abuse, or attempt to exploit EZZY deals or rewards.

Prohibited activities may include:

Creating fake accounts to obtain rewards.
Referring yourself through another account.
Creating fake vendor registrations.
Creating fraudulent transactions.
Manipulating transaction amounts.
Using unauthorized referral methods.
Generating artificial transactions.
Repeatedly exploiting promotional errors.
Selling or transferring rewards without authorization.
Using rewards obtained through fraudulent activity.

EZZY may investigate suspected abuse and take appropriate action.

15. Reward Account Restrictions

Suspension or Removal

EZZY may suspend, restrict, cancel, or remove rewards where it reasonably believes that:

The reward was obtained fraudulently.
The transaction did not qualify.
The referral was invalid.
The account violated EZZY policies.
The user attempted to manipulate the program.
The reward was issued incorrectly.
The reward was obtained through unauthorized activity.

Where appropriate, EZZY may also suspend or terminate the related account.

16. Expiration of Rewards

Reward Expiration

Some deals, vouchers, promotional credits, referral rewards, or other benefits may have expiration dates.

Where an expiration period applies, the reward must be used or claimed within the applicable period.

Expired rewards may no longer be available and may not be replaced unless required by applicable law or expressly provided by EZZY.

17. No Cash Value Unless Stated

Rewards and Credits

Unless expressly stated otherwise, promotional rewards, points, vouchers, discounts, and credits:

Are not cash.
Cannot be exchanged for cash.
Cannot be transferred.
Cannot be sold.
Cannot be used outside their intended purpose.

Where a referral program specifically provides for a monetary referral reward or payout, the applicable referral program terms will govern that reward.

18. Taxes and Reporting

Participant Responsibility

Participants may be responsible for any applicable taxes, reporting requirements, or other financial obligations associated with receiving rewards, referral payments, commissions, or other benefits.

EZZY may maintain records relating to rewards and referral payments where required for accounting, tax, BIR, financial, legal, or regulatory purposes.

19. Changes to Deals and Rewards

Program Changes

EZZY may modify, suspend, or discontinue a deal, promotion, referral program, or rewards program where reasonably necessary.

Changes may include:

Reward amounts
Eligibility requirements
Referral percentages
Reward periods
Transaction requirements
Expiration periods
Maximum rewards
Program availability

Where a specific referral or reward arrangement has already been earned under applicable terms, EZZY will handle the reward in accordance with the applicable program rules and applicable law.

20. No Guarantee of Future Rewards

Program Availability

Participation in an EZZY rewards or referral program does not guarantee that the program will remain available indefinitely.

EZZY may introduce new programs or discontinue existing programs as its services and business operations develop.

21. Account Closure

Effect on Rewards

Closing an EZZY account may affect unused rewards, promotional credits, vouchers, referral balances, or other benefits associated with the account.

Pending referral rewards may remain subject to verification and applicable payout conditions.

Rewards that have already expired, been cancelled, or determined to be invalid may not be restored after account closure.

22. Relationship to Other EZZY Policies

Applicable Policies

Deals and rewards are also subject to the applicable EZZY policies, including:

Terms of Use
Payments Policy
Refund & Cancellation Policy
Acceptable Use Policy
Privacy Policy
Other applicable EZZY policies

Where a specific promotional offer contains additional terms, those terms may apply to the specific offer.

23. Policy Updates

Changes to This Policy

EZZY may update this Deals & Rewards Policy from time to time to reflect changes in:

EZZY services
Promotional programs
Referral programs
Reward structures
Platform functionality
Business operations
Legal or regulatory requirements

Updated versions become effective upon publication on the applicable EZZY Platform.

24. Contact Us

Deals and Rewards Questions

If you have questions regarding EZZY deals, promotions, referral rewards, vendor rewards, or other rewards programs, please contact:

EZZYTech IT Solutions

Business Address:

GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

When contacting us regarding a referral or reward, please provide your EZZY account information, referral information, vendor information, or transaction reference where available so we can assist you more efficiently.

Privacy Policy

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Privacy Policy explains how EZZY collects, uses, stores, discloses, and protects personal information when you access or use EZZY, its websites, applications, services, and related platforms.

By accessing or using EZZY, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Personal Information

We may collect information that you voluntarily provide when creating an account, making a booking, purchasing a service, registering as a vendor or Partner, contacting us, or using our Platform.

This may include:

Full name
Email address
Mobile or telephone number
Residential or business address
Account credentials
Profile information
Business or company information
Government-issued identification or verification information where required
Billing information
Booking and transaction details
Communications with customers, vendors, Partners, providers, or customer support
Information submitted during vendor or Partner verification

Automatically Collected Information

When you access or use EZZY, we may automatically collect certain technical and usage information, including:

IP address
Browser type and version
Device information
Operating system
Device identifiers
Pages or services accessed
Date and time of access
Referring websites
Usage and interaction data
Cookies and similar technologies
Approximate location information where permitted

2. How We Use Your Information

Platform Operations

We may use your information to:

Create and manage your account.
Process bookings, orders, reservations, and service requests.
Connect customers with independent vendors, Partners, and service providers.
Process payments and transactions.
Facilitate vendor payouts.
Verify vendor and Partner information.
Send booking confirmations, receipts, notifications, and service updates.
Provide customer and vendor support.
Manage communications between users and service providers.
Improve Platform functionality and user experience.
Maintain Platform security.
Detect and prevent fraud, abuse, and unauthorized activity.
Conduct transaction reconciliation and accounting.
Comply with applicable laws and regulatory requirements.

3. Vendor and Partner Information

Vendor Registration and Verification

If you register as a vendor, Partner, service provider, business, or organization, EZZY may collect additional information necessary to establish and maintain your vendor account.

This may include:

Business name
Business address
Contact information
Business registration information
Permits and licenses
Government-issued identification
Tax-related information where required
Service or product information
Bank or payout information
Verification documents
Vendor profile information
Transaction and payout history

This information may be used to verify your eligibility, maintain your vendor account, facilitate transactions, process payouts, and comply with applicable legal and regulatory requirements.

4. Vendor Transactions, Fees, Payouts, and Financial Records

Vendor Financial Information

For vendors, Partners, and service providers using the EZZY Platform, we may collect and process information relating to transactions completed through the Platform.

This may include:

Order or booking amounts
Transaction dates
Transaction references
Platform Service Fees
Refunds
Cancellations
Adjustments
Commissions
Payout amounts
Payout status
Payment method information
Other transaction-related records

Platform Service Fee

EZZY may record the Platform Service Fee applicable to transactions processed through the Platform.

The current Platform Service Fee is 11%, where applicable, and may be deducted from completed transactions before the remaining amount is released to the vendor or service provider.

The Platform Service Fee may be revised from time to time in accordance with the applicable Terms of Use, vendor agreements, or other applicable Platform policies.

Payout Information

To facilitate vendor payouts, we may collect and process information necessary to identify and process payments to vendors.

This may include:

Payout account details
Payment method information
Payment processor information
Transaction references
Payout history
Payout status
Information required by authorized payment providers or financial institutions

Financial and Transaction Records

We may retain transaction and financial records for as long as reasonably necessary to:

Operate the Platform.
Process and reconcile payments.
Calculate Platform Service Fees.
Facilitate vendor payouts.
Provide accounting and reporting.
Resolve transaction disputes.
Prevent fraud.
Maintain business records.
Comply with tax, accounting, legal, and regulatory requirements.

Third-Party Payment Providers

Payments and payouts may be processed through authorized third-party payment gateways, financial institutions, or payment service providers.

These providers may independently collect and process financial information according to their own privacy policies, terms, security practices, and applicable laws.

EZZY does not sell vendor financial information or transaction records for advertising purposes.

5. Sharing of Information

Customers and Service Providers

EZZY is a marketplace that connects customers with independent vendors, Partners, and service providers.

Information reasonably necessary to fulfill a booking, order, reservation, or service request may be shared with the selected provider.

For example, information such as your name, contact information, booking details, service requirements, or delivery information may be provided to the relevant vendor or service provider.

Vendors and Partners

Vendor information may be shared with customers where reasonably necessary to facilitate a transaction or service.

Certain vendor information may also appear publicly on the Platform, such as:

Business or provider name
Business description
Services offered
Location
Operating hours
Public contact information
Photos
Ratings and reviews

Vendors should avoid submitting sensitive personal information for public display.

Service Providers

We may share information with trusted third-party providers that assist us with:

Payment processing
Banking and payout services
Cloud hosting
Data storage
Analytics
Customer support
Communication services
Mapping and navigation
Identity verification
Security and fraud prevention
Information technology services

These providers may only receive information reasonably necessary to provide their services.

6. Payments and Financial Information

Payment Processing

EZZY may facilitate payments through authorized payment gateways and financial service providers.

EZZY may receive transaction information such as:

Payment status
Transaction amount
Transaction reference
Payment method
Refund status
Payment date

Where possible, sensitive payment credentials such as complete card numbers are processed directly by authorized payment providers rather than stored by EZZY.

Vendor Payouts

Vendor payouts may be processed through authorized payment providers or financial institutions.

EZZY may retain information necessary to record, reconcile, and verify payouts, including payout amounts, dates, transaction references, and payout status.

7. Location Information

Location-Based Services

Where supported and with your permission, EZZY may use location information to:

Display nearby services and providers.
Improve search results.
Provide location-based recommendations.
Assist with navigation.
Support delivery or service fulfillment.
Improve booking accuracy.

You may disable location services through your device or browser settings. However, certain Platform features may become unavailable or less accurate.

8. Cookies and Similar Technologies

Cookies

EZZY uses cookies and similar technologies to:

Keep users signed in.
Remember preferences.
Support secure authentication.
Process bookings and transactions.
Improve Platform functionality.
Analyze Platform usage.
Improve security.
Personalize user experiences where permitted.

Additional information about cookies is provided in the applicable Cookie Policy.

9. Reviews, Ratings, and User Content

Public Information

When users submit reviews, ratings, photos, comments, or other content intended for public display, that information may be visible to other users.

Users should avoid submitting sensitive personal information in publicly accessible content.

EZZY may use submitted reviews and ratings to improve the Platform, display provider information, and maintain marketplace quality.

10. Communications

Service Communications

We may use your contact information to send:

Booking confirmations
Order updates
Payment confirmations
Payout notifications
Account notifications
Security alerts
Customer support communications
Policy updates
Important Platform announcements

Where permitted by applicable law, we may also send promotional or marketing communications.

You may opt out of certain marketing communications while continuing to receive essential service and transactional messages.

11. Data Security

Protecting Your Information

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Security measures may include access controls, authentication procedures, encryption where appropriate, monitoring, and other technical and organizational safeguards.

However, no online platform, transmission method, or storage system can guarantee absolute security.

12. Data Retention

Retention Period

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the information.
The purpose for which it was collected.
Account status.
Transaction history.
Legal and regulatory requirements.
Accounting and tax obligations.
Dispute resolution requirements.
Fraud prevention and security requirements.

Transaction, payout, and financial records may be retained for longer periods where necessary to satisfy accounting, tax, BIR, legal, regulatory, or business recordkeeping obligations.

13. Account and Data Deletion

Your Right to Delete Your Account

Users may request account deletion through the account management features available on EZZY or through our dedicated Account & Data Deletion page.

Vendors and Partners may request closure of their business or vendor account through the available account closure functionality.

Business Closure Options

Vendors may be provided with two closure options:

The business and my login — closes the vendor business and deletes the associated EZZY sign-in, subject to applicable retention requirements.

The business only — closes the vendor business while keeping the user’s EZZY sign-in active, allowing the user to continue using EZZY as a customer or for other available EZZY services.

If the business is closed but the login remains active, the user may be required to register a new business if they later wish to become a vendor again.

Outstanding Matters

A business closure may not be completed while certain matters remain open, including:

Open bookings
Pending or unreleased payouts
Open disputes
Outstanding refunds or cancellations
Other unresolved financial or contractual obligations

For example, an upcoming booking may need to be completed or cancelled before the business closure proceeds. Pending payouts may also need to clear, and open disputes may need to be resolved.

Closure Processing

Users may cancel a pending closure request at any time before the closure is completed, where the cancellation feature is available.

Deleted Information

When an account or business closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.

Depending on the closure option selected, this may include:

Login and password information
Contact details and address
Uploaded verification documents
Other personal information that is no longer required

Information We May Keep

Certain information may be retained after account or business closure where necessary to:

Comply with applicable laws and regulations.
Meet BIR, tax, accounting, and financial record-keeping requirements.
Maintain bookings and payment records.
Maintain transaction and payout records.
Maintain Platform Service Fee records.
Resolve or defend later disputes.
Prevent fraud and unauthorized activity.
Protect the security and integrity of the Platform.
Comply with legal orders or other lawful requirements.

The retention of these records does not mean that a closed business remains active.

14. Your Privacy Rights

Your Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permitted.
Withdraw consent where processing is based on consent.
Object to certain processing activities.
Request information regarding how your personal information is processed.
Request a copy of certain personal information.

Certain requests may be subject to legal, contractual, security, accounting, or regulatory limitations.

15. Third-Party Services

External Services

EZZY may integrate or use third-party services including:

Payment gateways
Banks and financial institutions
Mapping and navigation services
Cloud hosting providers
Analytics services
Communication platforms
Customer support systems
Identity verification providers
Security and fraud prevention services

These third parties may operate under their own privacy policies and terms.

EZZY is not responsible for privacy practices independently controlled by third-party providers.

16. Independent Vendors and Service Providers

Marketplace Relationship

EZZY is a technology marketplace connecting customers with independent vendors, businesses, professionals, and service providers.

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent vendors or the services they provide through the Platform.

Independent vendors are responsible for handling customer information they receive through the Platform in accordance with applicable privacy laws and their own privacy obligations.

17. Children’s Privacy

Age Requirement

EZZY services are not intended for children below the applicable legal age without appropriate parental or legal guardian involvement.

We do not knowingly collect personal information from children in violation of applicable law.

18. Data Transfers

Service Providers and Processing

Your information may be processed or stored by EZZY or its authorized service providers in locations where they operate, subject to applicable privacy and data protection laws.

Where required, appropriate safeguards will be implemented for applicable transfers or processing activities.

19. Fraud Prevention and Security

Protecting the EZZY Marketplace

EZZY may process personal, account, transaction, device, and behavioral information to:

Detect fraudulent transactions.
Prevent unauthorized account access.
Identify suspicious activity.
Protect customers and vendors.
Investigate abuse of the Platform.
Maintain Platform security.
Comply with legal obligations.

This may include analyzing transaction patterns, account activity, device information, and other relevant information.

20. Legal and Regulatory Disclosures

Required Disclosures

EZZY may disclose personal information where reasonably necessary to:

Comply with applicable laws.
Respond to lawful government requests.
Comply with court orders or legal processes.
Protect the rights, property, or safety of EZZY, users, vendors, or other persons.
Investigate fraud or unlawful activity.
Enforce our Terms of Use and other Platform policies.

21. Business Transfers

Corporate Transactions

Any successor organization may be required to continue protecting personal information in accordance with applicable legal requirements.

22. Changes to This Privacy Policy

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in:

Our services
EZZY platforms
Technology
Payment systems
Business operations
Legal or regulatory requirements
Data protection practices

Updated versions become effective upon publication on the applicable EZZY Platform.

We encourage users to review this Privacy Policy periodically.

23. Contact Us

Privacy Questions and Requests

If you have questions regarding this Privacy Policy, your personal information, vendor transactions, payouts, financial records, or account/data deletion, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

Terms of Use

Effective Date: August 23, 2026

Welcome to EZZY (“EZZY”, “we”, “our”, or “us”), a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

By accessing or using EZZY, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.

1. About EZZY

Our Platform

EZZY is a technology marketplace that connects customers with independent vendors, businesses, professionals, Partners, and service providers.

Depending on the EZZY service being used, the Platform may facilitate:

Bookings and reservations
Service requests
Product and food orders
Accommodation reservations
Workspace bookings
Transportation and vehicle-related bookings
Learning and training services
Home services
Pet-related services
Professional services
Parking services
Photography and related services
Other products and services offered through the EZZY ecosystem

EZZY primarily provides the technology infrastructure that allows customers and independent providers to discover, communicate, book, transact, and manage services.

2. Eligibility

User Requirements

To use EZZY, you must:

Be at least eighteen (18) years old or the age of majority under applicable law.
Have the legal capacity to enter into legally binding agreements.
Provide accurate, complete, and current information.
Comply with these Terms and all applicable laws.

Where a particular EZZY service has additional age or eligibility requirements, those requirements may also apply.

3. User Accounts

Account Responsibilities

You are responsible for:

Maintaining the confidentiality of your login credentials.
All activities conducted through your account.
Keeping your account information accurate and current.
Protecting your account from unauthorized access.
Promptly notifying EZZY of suspected unauthorized access or security issues.

You must not share, sell, transfer, or improperly use your account or another person’s account.

EZZY may suspend or restrict an account where necessary to protect the Platform, its users, vendors, or Partners.

4. Vendor and Partner Accounts

Vendor Registration

Businesses, vendors, Partners, professionals, and service providers may be required to provide information and documentation during registration and verification.

This may include:

Business information
Contact details
Business registration information
Permits and licenses
Government-issued identification
Tax-related information where applicable
Service or product information
Payout information
Verification documents

Vendors and Partners are responsible for ensuring that the information and documents they provide are accurate, complete, valid, and current.

Independent Business Relationship

Vendors and Partners operate as independent businesses.

Registration on EZZY does not create an employment, agency, franchise, joint venture, or partnership relationship between the vendor and EZZYTech IT Solutions unless expressly agreed in writing.

5. Marketplace Services

Customer Services

EZZY allows customers to discover and interact with independent providers and, where available:

Search for products and services.
Compare available options.
Make bookings or reservations.
Submit service requests.
Place orders.
Make payments.
Receive confirmations and notifications.
Communicate with providers.
Submit reviews and ratings.

Availability, pricing, operating hours, service areas, and other conditions may vary depending on the individual provider.

6. User Responsibilities

Responsible Use

Users agree to:

Provide accurate information.
Pay applicable charges.
Follow provider policies and instructions.
Respect vendors, Partners, staff, and other users.
Use services only for lawful purposes.
Comply with applicable laws and regulations.

Users are responsible for reviewing applicable service descriptions, prices, schedules, cancellation policies, requirements, restrictions, and provider rules before completing a transaction.

7. Vendor Responsibilities

Provider Obligations

Vendors and Partners are responsible for:

The products or services they offer.
The accuracy of their listings.
Pricing and availability.
Customer service.
Fulfillment of confirmed bookings or orders.
Required permits and licenses.
Applicable taxes and government obligations.
Compliance with applicable laws.
Maintaining accurate business information.

Vendors must not publish misleading, fraudulent, incomplete, or materially inaccurate information.

8. Bookings, Orders, and Transactions

Transaction Processing

EZZY may facilitate transactions between customers and independent providers.

Depending on the service, EZZY may facilitate:

Booking confirmations
Order processing
Payment processing
Refunds
Cancellations
Payouts
Transaction records
Customer-provider communications

The specific terms applicable to a transaction may also be governed by the relevant EZZY service’s Refund & Cancellation Policy.

Provider Fulfillment

Unless otherwise stated, the independent provider is responsible for fulfilling the product or service purchased or booked through EZZY.

EZZY does not guarantee that every provider will remain available, fulfill every booking, or meet every customer’s expectations.

9. Platform Service Fee

Current 11% Platform Service Fee

EZZY currently charges a Platform Service Fee of 11% on applicable completed transactions processed through the Platform.

Where applicable, the Platform Service Fee is deducted from the transaction before the remaining amount is released to the vendor or Partner.

The Platform Service Fee supports the operation and sustainability of EZZY, including:

Platform infrastructure
Technology development and maintenance
Payment processing
Customer and vendor support
Security and fraud prevention
Marketing and platform promotion
Administrative and operational costs

Changes to the Platform Service Fee

EZZY reserves the right to increase, decrease, or otherwise modify the Platform Service Fee from time to time.

Any applicable change may be communicated through the Platform, vendor dashboard, vendor agreement, notification, or other appropriate means before the revised fee takes effect.

Continued use of the Platform after the applicable effective date constitutes acceptance of the revised fee, where permitted by applicable law.

10. Vendor Payouts

Payout Processing

Payout timing may depend on:

Transaction completion.
Provider policies.
Payment processor requirements.
Refund periods.
Disputes.
Fraud and security checks.
Banking or payment processing schedules.

EZZY does not guarantee an exact payout date where processing depends on third-party payment providers or circumstances outside EZZY’s reasonable control.

11. Vendor Transaction and Financial Records

Record Keeping

EZZY may maintain records relating to vendor and Partner transactions, including:

Booking and order amounts
Payment records
Platform Service Fees
Refunds
Cancellations
Adjustments
Payouts
Payout status
Disputes
Chargebacks
Other financial activity conducted through the Platform

These records may be retained after a vendor or Partner account is closed where required or reasonably necessary for:

BIR record-keeping
Tax compliance
Accounting
Financial reconciliation
Payment processing
Fraud prevention
Dispute resolution
Legal and regulatory compliance
Legitimate business record-keeping

12. Account and Business Closure

Closure Options

Users may close their EZZY account through the available account management features.

Vendors and Partners may be provided with two business closure options:

The business and my login — closes the vendor business and the associated EZZY sign-in.

The business only — closes the vendor business while keeping the EZZY sign-in active so the user may continue using EZZY as a customer or for other available services.

The account closure process is further explained in the Account & Data Deletion policy.

Outstanding Matters

EZZY may delay completion of a business closure where there are outstanding:

Bookings
Reservations
Orders
Pending or unreleased payouts
Refunds
Cancellations
Open disputes
Chargebacks
Other financial or contractual obligations

For example, an upcoming booking may need to be completed or cancelled before the business closure proceeds.

Pending payouts may need to clear through the applicable payout process, and open disputes may need to be resolved before closure is completed.

Closure Processing

Users may cancel a pending closure request before it is completed, where the cancellation feature is available.

13. Account and Data Deletion

Deletion and Retention

When an account or business closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.

However, closing an account or business does not require EZZY to delete information that it is required or permitted to retain.

EZZY may retain information necessary for:

BIR and tax record-keeping
Accounting
Financial records
Transaction and payout records
Platform Service Fee records
Fraud prevention
Security
Dispute resolution
Legal and regulatory compliance
Enforcement of agreements

The retention of such information does not mean that a closed business remains active.

14. Reviews and Ratings

Genuine Feedback

Users may submit reviews and ratings based on genuine experiences.

Users must not:

Submit false reviews.
Manipulate ratings.
Create fake reviews.
Accept payment for fraudulent reviews.
Harass or threaten another user through reviews.
Publish unlawful or defamatory content.

EZZY may remove content that violates these Terms or applicable law.

15. Prohibited Activities

Platform Misuse

Users must not:

Violate applicable laws.
Commit fraud or identity theft.
Create fake accounts.
Use unauthorized payment methods.
Circumvent Platform Service Fees.
Manipulate bookings, orders, payments, or reviews.
Upload malware or malicious software.
Attempt unauthorized access.
Interfere with Platform operations.
Scrape or improperly collect Platform data.
Reverse engineer the Platform where prohibited by law.
Impersonate another person or business.
Use EZZY for unlawful activities.
Abuse refunds, chargebacks, promotions, or Platform features.

Violations may result in account suspension, business closure, cancellation of transactions, or permanent termination.

16. Intellectual Property

Platform Ownership

Users may not copy, reproduce, modify, distribute, sell, reverse engineer, scrape, or commercially exploit EZZY intellectual property without appropriate authorization.

Vendor and Partner content remains the property of the respective vendor or rights holder, subject to any license or rights granted to EZZY for operating the Platform.

17. Third-Party Services

External Providers

EZZY may use or integrate third-party services, including:

Payment gateways
Banks and financial institutions
Mapping services
Cloud hosting providers
Analytics services
Communication platforms
Identity verification providers
Customer support systems
Security and fraud prevention services

Third-party services may have their own terms and privacy policies.

EZZY is not responsible for services independently controlled by third-party providers.

18. Marketplace Disclaimer

Independent Providers

EZZY serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers.

Unless expressly stated otherwise, EZZYTech IT Solutions does not:

Own the independent provider’s business.
Employ the independent provider.
Manage the provider’s day-to-day operations.
Control the provider’s premises.
Guarantee the provider’s products or services.
Guarantee the provider’s availability or performance.

Providers are responsible for their own businesses, products, services, staff, facilities, permits, licenses, taxes, and legal obligations.

19. Limitation of Liability

Liability

To the fullest extent permitted by applicable law, EZZYTech IT Solutions shall not be liable for:

Actions or omissions of independent vendors or Partners.
Provider service quality or availability.
Provider cancellations.
Property damage or loss caused by independent providers or users.
Customer-provider disputes.
Delays caused by third-party payment providers.
Internet, telecommunications, or technical interruptions.
Events beyond EZZY’s reasonable control.
Indirect, incidental, special, or consequential damages arising from use of the Platform.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.

20. Refunds and Cancellations

Applicable Policy

Refunds and cancellations are governed by the applicable Refund & Cancellation Policy and, where applicable, the cancellation or refund terms disclosed by the independent provider.

Customers should review applicable cancellation and refund terms before completing a transaction.

21. Privacy and Data Protection

Privacy Policy

Your use of EZZY is also governed by our:

Privacy Policy
Account & Data Deletion
Cookie Policy
Acceptable Use Policy
Applicable Refund & Cancellation Policy

These policies form part of the rules governing your use of EZZY.

22. Suspension and Termination

Account Suspension

EZZY may suspend, restrict, or terminate an account or business where reasonably necessary due to:

Violation of these Terms.
Fraud or suspected fraud.
Unlawful activity.
Security risks.
Abuse of the Platform.
Non-payment of applicable obligations.
Repeated provider or customer complaints.
Attempts to circumvent Platform fees.
Conduct that may harm users, vendors, Partners, or EZZY.

Where appropriate, EZZY may provide notice and an opportunity to resolve the issue.

23. Governing Law

Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines.

Any dispute arising from these Terms shall be subject to the jurisdiction of the appropriate courts of the Republic of the Philippines, unless otherwise required by applicable law.

24. Changes to These Terms

Policy Updates

EZZY may update these Terms from time to time to reflect changes in:

EZZY services
Platform features
Business operations
Technology
Platform fees
Legal or regulatory requirements
Payment systems
Security practices

Updated Terms become effective upon publication on the applicable EZZY Platform or through another appropriate notice.

Where required, material changes will be communicated before taking effect.

25. Contact Us

Questions

If you have questions regarding these Terms of Use, Platform fees, vendor accounts, business closure, transactions, or other EZZY services, please contact:

EZZYTech IT Solutions

Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines

Email: admin@ezzy.ph

Refund & Cancellation Policy

Effective Date: August 23, 2026

Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.

This Refund & Cancellation Policy explains how cancellations, refunds, booking changes, order cancellations, service cancellations, and related payment matters are handled across the EZZY ecosystem.

1. EZZY’s Role

Technology Marketplace

EZZY serves as a technology marketplace that connects customers with independent vendors, Partners, businesses, professionals, and service providers.

EZZY may facilitate:

Bookings and reservations
Service requests
Orders
Payments
Refunds
Cancellations
Vendor payouts
Customer-provider communications

Unless expressly stated otherwise, EZZYTech IT Solutions does not own, operate, employ, manage, supervise, or control the independent providers offering products or services through the Platform.

The actual provider remains responsible for delivering the product or service purchased by the customer.

2. Cancellation Terms

Provider-Specific Policies

Cancellation terms may vary depending on the EZZY division, provider, product, service, booking, or transaction.

Before completing a transaction, customers should review the cancellation terms displayed on the Platform, including:

Cancellation deadlines
Refund eligibility
Cancellation charges
Non-refundable conditions
No-show policies
Rescheduling conditions
Other applicable provider requirements

Where a provider has established specific cancellation conditions, those conditions may apply to the transaction.

Customer Cancellations

Customers may cancel a booking, order, reservation, or service request where cancellation is available.

Whether a refund is provided depends on the applicable cancellation terms.

Some transactions may qualify for a full refund, partial refund, credit, rescheduling, or no refund.

3. Refund Eligibility

Full Refunds

A customer may be eligible for a full refund where:

The transaction is cancelled within an applicable free-cancellation period.
The provider cancels a confirmed transaction for reasons within the provider’s control.
The provider cannot reasonably provide the confirmed product or service.
A refund is otherwise required under applicable law.
The applicable provider policy provides for a full refund.

Partial Refunds

A partial refund may apply where:

The customer cancels after the free-cancellation period.
The provider’s cancellation policy provides for a partial refund.
Part of a service has already been provided.
Certain non-refundable charges apply.
The transaction has other disclosed refund conditions.

No Refund

A transaction may be non-refundable where:

It is specifically identified as non-refundable before purchase.
The cancellation occurs after the applicable cancellation deadline.
The customer fails to attend or use the booked service without an eligible cancellation.
The applicable provider policy states that no refund is available.
The applicable law permits the provider to retain the applicable amount.

4. Provider Cancellations

Cancellation by a Vendor or Partner

If an independent vendor or Partner cancels a confirmed transaction, the customer may be eligible for a full or partial refund depending on the circumstances and applicable policy.

Where appropriate, EZZY may assist the customer in:

Requesting a refund.
Finding an alternative provider.
Rescheduling the transaction.
Resolving the issue with the provider.

Repeated or unjustified provider cancellations may result in account restrictions, suspension, removal of listings, or other action under EZZY’s Platform policies.

5. Service-Specific Applications

EZZY Ecosystem