Effective Date: August 23, 2026
Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.
This Payments Policy explains how payments, payment processing, transaction confirmations, payment-related issues, refunds, and vendor payouts may be handled when using EZZY and its services.
The EZZY ecosystem includes specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, and EZZYSHOTS, as well as other services that may be introduced in the future.
Because EZZY connects customers with independent vendors, Partners, businesses, professionals, and service providers, payment methods, processing times, fees, refunds, and payout arrangements may vary depending on the service and transaction.
By using EZZY or completing a transaction through the Platform, you acknowledge that you have read and agree to this Payments Policy, the Terms of Use, the Refund & Cancellation Policy, and any other applicable EZZY policies.
1. EZZY’s Role in Payments
Technology Marketplace
EZZY provides technology that may facilitate payments between customers and independent vendors, Partners, businesses, professionals, and service providers.
Depending on the applicable EZZY service, EZZY may facilitate:
- Payment initiation
- Payment confirmation
- Transaction records
- Refund processing
- Cancellation-related payment adjustments
- Vendor and Partner payouts
- Payment-related communications
- Other transaction-related functions
EZZY may use authorized third-party payment providers to process payments.
EZZY does not necessarily directly process, hold, or store payment funds or payment credentials for every transaction.
The actual payment processing arrangements may depend on the payment provider used for the transaction.
Independent Providers
Vendors and Partners remain responsible for the products or services they provide to customers.
Payment through EZZY does not change the independent business relationship between the customer and the provider.
2. Accepted Payment Methods
Available Payment Methods
Depending on the EZZY service, location, transaction, and available payment provider, customers may be able to pay using methods such as:
- Credit or debit cards
- GCash
- Maya
- Bank or online banking payment methods
- Other digital payment methods
- Other payment methods made available through EZZY
The payment methods available to a customer may vary depending on the service, transaction, payment provider, location, and other applicable conditions.
EZZY may add, remove, suspend, or modify available payment methods from time to time.
3. Payment Processing
Third-Party Payment Providers
Payments may be processed through authorized third-party payment gateways, payment service providers, banks, financial institutions, or other payment providers.
These providers may have their own:
- Terms and conditions
- Privacy policies
- Security requirements
- Transaction limits
- Processing times
- Verification procedures
- Fees and charges
Customers may be required to agree to the applicable terms of the payment provider when completing a transaction.
Payment Authorization
A payment may require authorization, verification, authentication, or other security procedures before it can be completed.
A transaction is not considered successfully paid until the applicable payment provider confirms the payment or EZZY receives appropriate confirmation.
4. Payment Confirmation
Successful Payments
After a successful payment, EZZY may provide a payment confirmation, booking confirmation, order confirmation, receipt, or other transaction information.
Customers should retain their transaction reference or confirmation for future inquiries.
A payment confirmation does not necessarily guarantee that the underlying product or service will be provided if the provider later cancels or is unable to fulfill the transaction.
Applicable cancellation and refund rights are governed by the Refund & Cancellation Policy and any applicable provider terms.
Pending Payments
A payment may remain pending while the payment provider completes processing, verification, or authorization.
Customers should avoid submitting multiple payments for the same transaction while a payment remains pending unless instructed to do so.
5. Failed or Declined Payments
Payment Failure
A payment may fail, be declined, or remain incomplete for reasons including:
- Insufficient funds
- Incorrect payment information
- Expired payment credentials
- Bank restrictions
- Payment provider restrictions
- Security or fraud checks
- Technical issues
- Transaction limits
- Network or connectivity problems
- Other reasons determined by the payment provider
If a payment fails, the customer may be required to use another available payment method.
EZZY is not responsible for payment failures caused by a customer’s bank, financial institution, payment provider, or other third party.
6. Duplicate Payments
Duplicate Transactions
If you believe you have been charged more than once for the same transaction, please contact EZZY as soon as reasonably possible.
EZZY may review the transaction records and, where appropriate, coordinate with the applicable payment provider or vendor.
Customers may be asked to provide:
- Transaction reference
- Payment confirmation
- Date and time of payment
- Amount charged
- Payment method
- Other relevant information
Where a duplicate charge is confirmed and a refund is applicable, the refund will be processed in accordance with the applicable payment provider and refund procedures.
7. Payment Fees and Charges
Platform Service Fee
EZZY currently charges an 11% Platform Service Fee on applicable completed transactions processed through the Platform.
The Platform Service Fee is governed by the Terms of Use and may be subject to change.
Where applicable, the Platform Service Fee may be deducted from the transaction before the remaining amount is released to the vendor or Partner.
Payment Processing Fees
Additional payment processing fees may apply depending on the payment method or third-party payment provider.
Where applicable, customers or vendors will be informed of applicable charges before or during the relevant transaction.
EZZY does not control fees independently imposed by banks, financial institutions, card issuers, or third-party payment providers.
8. Refunds and Cancellations
Applicable Refund Policy
Refunds and cancellations are governed primarily by the Refund & Cancellation Policy and any applicable provider-specific cancellation terms.
Depending on the transaction, a customer may be eligible for:
- Full refund
- Partial refund
- Credit
- Rescheduling
- Other applicable resolution
- No refund
Customers should review the applicable cancellation and refund terms before completing a transaction.
Refund Processing
Once an approved refund is initiated, the time required for the refund to appear in the customer’s account may depend on the payment method, payment provider, bank, or financial institution.
EZZY cannot guarantee the exact time required for a third-party financial institution to complete a refund.
9. Vendor and Partner Payouts
Payout Processing
Where applicable, vendors and Partners may receive payouts for completed transactions after applicable deductions and adjustments.
Payouts may be affected by:
- Platform Service Fees
- Refunds
- Cancellations
- Chargebacks
- Disputes
- Payment processing adjustments
- Other authorized deductions
Payout Timing
Payout timing may depend on:
- Transaction completion
- Payment provider requirements
- Refund periods
- Disputes
- Fraud and security checks
- Banking schedules
- Payment processing schedules
- Other applicable requirements
EZZY does not guarantee an exact payout date where processing depends on third-party providers or circumstances outside EZZY’s reasonable control.
10. Chargebacks and Payment Disputes
Customer Payment Disputes
Customers are encouraged to contact EZZY regarding payment issues before initiating a chargeback where the issue can reasonably be resolved through the Platform.
EZZY may review transaction information and communicate with the applicable vendor or payment provider when investigating a payment dispute.
Chargebacks
Customers who initiate a chargeback may be subject to applicable payment provider procedures.
Fraudulent or abusive chargebacks may result in account restrictions, suspension, or other appropriate action.
EZZY may provide relevant transaction information to authorized payment providers, banks, or financial institutions when responding to legitimate chargeback claims.
11. Unauthorized Transactions
Payment Security
If you believe a payment or transaction was made without your authorization, you should contact EZZY as soon as reasonably possible.
You should also contact your bank, card issuer, or applicable payment provider where appropriate.
EZZY may investigate suspected unauthorized transactions and may suspend or restrict accounts or transactions where necessary to protect users and the Platform.
12. Payment Security
Protecting Payment Information
EZZY takes reasonable measures to support the security of transactions and payment-related information.
Where third-party payment providers are used, payment information may be processed directly by those providers according to their security practices and policies.
Customers should never provide passwords, authentication codes, PINs, or other sensitive security credentials to another user, vendor, Partner, or person claiming to represent EZZY unless the information is specifically required through an authorized payment or verification process.
EZZY will not knowingly request sensitive authentication information through unofficial communication channels.
13. Vendor Payment Responsibilities
Accurate Payout Information
Vendors and Partners are responsible for providing accurate payout and payment-related information when required.
This may include:
- Bank account information
- Payment account information
- Business information
- Tax-related information
- Other information required for payout processing
Vendors and Partners are responsible for ensuring that their payout information remains accurate and current.
EZZY is not responsible for delays or failed payouts caused by incorrect information provided by the vendor or Partner.
14. Taxes and Financial Obligations
Vendor Responsibility
Vendors and Partners are responsible for their own applicable tax, accounting, reporting, licensing, and financial obligations arising from their businesses and transactions.
EZZY may maintain transaction and payment records where required or reasonably necessary for:
- BIR record-keeping
- Tax compliance
- Accounting
- Financial reconciliation
- Payment processing
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
- Legitimate business record-keeping
15. Transaction Records
Payment Records
EZZY may maintain records relating to:
- Payments
- Bookings
- Orders
- Refunds
- Cancellations
- Platform Service Fees
- Vendor payouts
- Chargebacks
- Payment disputes
- Transaction references
- Other financial activity conducted through the Platform
These records may be retained after an account or business is closed where required or reasonably necessary for legitimate business or legal purposes.
16. Third-Party Payment Providers
External Providers
EZZY may work with third-party payment providers, banks, financial institutions, and other authorized service providers to facilitate transactions.
These third parties may independently process payment information and may have their own policies, terms, security procedures, and legal obligations.
EZZY is not responsible for independent services controlled by third-party payment providers.
Where appropriate, customers and vendors may need to contact the applicable payment provider directly regarding payment matters that are controlled by that provider.
17. Payment Availability
Service Availability
EZZY does not guarantee that every payment method will always be available.
Payment methods may be temporarily unavailable due to:
- Maintenance
- Technical problems
- Security measures
- Payment provider outages
- Banking issues
- Network problems
- Regulatory requirements
- Other circumstances outside EZZY’s reasonable control
EZZY may temporarily suspend a payment method where necessary to protect users, vendors, Partners, or the Platform.
18. Account Closure and Payments
Outstanding Transactions
Closing an EZZY account or vendor business does not automatically cancel outstanding financial obligations.
Before closure is completed, there may be outstanding:
- Payments
- Refunds
- Payouts
- Chargebacks
- Disputes
- Cancellations
- Other financial obligations
EZZY may continue processing applicable transactions, refunds, payouts, or financial records after an account or business has been closed where necessary.
19. Policy Updates
Changes to This Policy
EZZY may update this Payments Policy from time to time to reflect changes in:
- EZZY services
- Payment methods
- Payment providers
- Platform functionality
- Platform Service Fees
- Security practices
- Business operations
- Legal or regulatory requirements
Updated versions become effective upon publication on the applicable EZZY Platform.
20. Contact Us
Payment Questions
If you have questions regarding payments, payment confirmations, refunds, vendor payouts, or other payment-related matters, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines
Email: admin@ezzy.ph
When contacting us regarding a payment, please provide your booking, order, or transaction reference where available so we can assist you more efficiently.
EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.
