Effective Date: August 23, 2026
Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.
This Privacy Policy explains how EZZY collects, uses, stores, discloses, and protects personal information when you access or use EZZY, its websites, applications, services, and related platforms.
The EZZY ecosystem may include specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, EZZYSHOTS, and other services that may be introduced in the future.
By accessing or using EZZY, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
Personal Information
We may collect information that you voluntarily provide when creating an account, making a booking, purchasing a service, registering as a vendor or Partner, contacting us, or using our Platform.
This may include:
- Full name
- Email address
- Mobile or telephone number
- Residential or business address
- Account credentials
- Profile information
- Business or company information
- Government-issued identification or verification information where required
- Billing information
- Booking and transaction details
- Communications with customers, vendors, Partners, providers, or customer support
- Information submitted during vendor or Partner verification
Automatically Collected Information
When you access or use EZZY, we may automatically collect certain technical and usage information, including:
- IP address
- Browser type and version
- Device information
- Operating system
- Device identifiers
- Pages or services accessed
- Date and time of access
- Referring websites
- Usage and interaction data
- Cookies and similar technologies
- Approximate location information where permitted
2. How We Use Your Information
Platform Operations
We may use your information to:
- Create and manage your account.
- Process bookings, orders, reservations, and service requests.
- Connect customers with independent vendors, Partners, and service providers.
- Process payments and transactions.
- Facilitate vendor payouts.
- Verify vendor and Partner information.
- Send booking confirmations, receipts, notifications, and service updates.
- Provide customer and vendor support.
- Manage communications between users and service providers.
- Improve Platform functionality and user experience.
- Maintain Platform security.
- Detect and prevent fraud, abuse, and unauthorized activity.
- Conduct transaction reconciliation and accounting.
- Comply with applicable laws and regulatory requirements.
3. Vendor and Partner Information
Vendor Registration and Verification
If you register as a vendor, Partner, service provider, business, or organization, EZZY may collect additional information necessary to establish and maintain your vendor account.
This may include:
- Business name
- Business address
- Contact information
- Business registration information
- Permits and licenses
- Government-issued identification
- Tax-related information where required
- Service or product information
- Bank or payout information
- Verification documents
- Vendor profile information
- Transaction and payout history
This information may be used to verify your eligibility, maintain your vendor account, facilitate transactions, process payouts, and comply with applicable legal and regulatory requirements.
4. Vendor Transactions, Fees, Payouts, and Financial Records
Vendor Financial Information
For vendors, Partners, and service providers using the EZZY Platform, we may collect and process information relating to transactions completed through the Platform.
This may include:
- Order or booking amounts
- Transaction dates
- Transaction references
- Platform Service Fees
- Refunds
- Cancellations
- Adjustments
- Commissions
- Payout amounts
- Payout status
- Payment method information
- Other transaction-related records
Platform Service Fee
EZZY may record the Platform Service Fee applicable to transactions processed through the Platform.
The current Platform Service Fee is 11%, where applicable, and may be deducted from completed transactions before the remaining amount is released to the vendor or service provider.
The Platform Service Fee may be revised from time to time in accordance with the applicable Terms of Use, vendor agreements, or other applicable Platform policies.
Payout Information
To facilitate vendor payouts, we may collect and process information necessary to identify and process payments to vendors.
This may include:
- Payout account details
- Payment method information
- Payment processor information
- Transaction references
- Payout history
- Payout status
- Information required by authorized payment providers or financial institutions
Financial and Transaction Records
We may retain transaction and financial records for as long as reasonably necessary to:
- Operate the Platform.
- Process and reconcile payments.
- Calculate Platform Service Fees.
- Facilitate vendor payouts.
- Provide accounting and reporting.
- Resolve transaction disputes.
- Prevent fraud.
- Maintain business records.
- Comply with tax, accounting, legal, and regulatory requirements.
Third-Party Payment Providers
Payments and payouts may be processed through authorized third-party payment gateways, financial institutions, or payment service providers.
These providers may independently collect and process financial information according to their own privacy policies, terms, security practices, and applicable laws.
EZZY does not sell vendor financial information or transaction records for advertising purposes.
5. Sharing of Information
Customers and Service Providers
EZZY is a marketplace that connects customers with independent vendors, Partners, and service providers.
Information reasonably necessary to fulfill a booking, order, reservation, or service request may be shared with the selected provider.
For example, information such as your name, contact information, booking details, service requirements, or delivery information may be provided to the relevant vendor or service provider.
Vendors and Partners
Vendor information may be shared with customers where reasonably necessary to facilitate a transaction or service.
Certain vendor information may also appear publicly on the Platform, such as:
- Business or provider name
- Business description
- Services offered
- Location
- Operating hours
- Public contact information
- Photos
- Ratings and reviews
Vendors should avoid submitting sensitive personal information for public display.
Service Providers
We may share information with trusted third-party providers that assist us with:
- Payment processing
- Banking and payout services
- Cloud hosting
- Data storage
- Analytics
- Customer support
- Communication services
- Mapping and navigation
- Identity verification
- Security and fraud prevention
- Information technology services
These providers may only receive information reasonably necessary to provide their services.
6. Payments and Financial Information
Payment Processing
EZZY may facilitate payments through authorized payment gateways and financial service providers.
EZZY may receive transaction information such as:
- Payment status
- Transaction amount
- Transaction reference
- Payment method
- Refund status
- Payment date
Where possible, sensitive payment credentials such as complete card numbers are processed directly by authorized payment providers rather than stored by EZZY.
Vendor Payouts
Vendor payouts may be processed through authorized payment providers or financial institutions.
EZZY may retain information necessary to record, reconcile, and verify payouts, including payout amounts, dates, transaction references, and payout status.
7. Location Information
Location-Based Services
Where supported and with your permission, EZZY may use location information to:
- Display nearby services and providers.
- Improve search results.
- Provide location-based recommendations.
- Assist with navigation.
- Support delivery or service fulfillment.
- Improve booking accuracy.
You may disable location services through your device or browser settings. However, certain Platform features may become unavailable or less accurate.
8. Cookies and Similar Technologies
Cookies
EZZY uses cookies and similar technologies to:
- Keep users signed in.
- Remember preferences.
- Support secure authentication.
- Process bookings and transactions.
- Improve Platform functionality.
- Analyze Platform usage.
- Improve security.
- Personalize user experiences where permitted.
Additional information about cookies is provided in the applicable Cookie Policy.
9. Reviews, Ratings, and User Content
Public Information
When users submit reviews, ratings, photos, comments, or other content intended for public display, that information may be visible to other users.
Users should avoid submitting sensitive personal information in publicly accessible content.
EZZY may use submitted reviews and ratings to improve the Platform, display provider information, and maintain marketplace quality.
10. Communications
Service Communications
We may use your contact information to send:
- Booking confirmations
- Order updates
- Payment confirmations
- Payout notifications
- Account notifications
- Security alerts
- Customer support communications
- Policy updates
- Important Platform announcements
Where permitted by applicable law, we may also send promotional or marketing communications.
You may opt out of certain marketing communications while continuing to receive essential service and transactional messages.
11. Data Security
Protecting Your Information
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.
Security measures may include access controls, authentication procedures, encryption where appropriate, monitoring, and other technical and organizational safeguards.
However, no online platform, transmission method, or storage system can guarantee absolute security.
12. Data Retention
Retention Period
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- The nature of the information.
- The purpose for which it was collected.
- Account status.
- Transaction history.
- Legal and regulatory requirements.
- Accounting and tax obligations.
- Dispute resolution requirements.
- Fraud prevention and security requirements.
Transaction, payout, and financial records may be retained for longer periods where necessary to satisfy accounting, tax, BIR, legal, regulatory, or business recordkeeping obligations.
13. Account and Data Deletion
Your Right to Delete Your Account
Users may request account deletion through the account management features available on EZZY or through our dedicated Account & Data Deletion page.
Vendors and Partners may request closure of their business or vendor account through the available account closure functionality.
Business Closure Options
Vendors may be provided with two closure options:
The business and my login — closes the vendor business and deletes the associated EZZY sign-in, subject to applicable retention requirements.
The business only — closes the vendor business while keeping the user’s EZZY sign-in active, allowing the user to continue using EZZY as a customer or for other available EZZY services.
If the business is closed but the login remains active, the user may be required to register a new business if they later wish to become a vendor again.
Outstanding Matters
A business closure may not be completed while certain matters remain open, including:
- Open bookings
- Pending or unreleased payouts
- Open disputes
- Outstanding refunds or cancellations
- Other unresolved financial or contractual obligations
For example, an upcoming booking may need to be completed or cancelled before the business closure proceeds. Pending payouts may also need to clear, and open disputes may need to be resolved.
Closure Processing
Account or business closure requests are generally processed within 30 days, subject to outstanding bookings, payouts, disputes, refunds, cancellations, verification requirements, and other applicable obligations.
Users may cancel a pending closure request at any time before the closure is completed, where the cancellation feature is available.
Deleted Information
When an account or business closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.
Depending on the closure option selected, this may include:
- Login and password information
- Contact details and address
- Uploaded verification documents
- Other personal information that is no longer required
Information We May Keep
Certain information may be retained after account or business closure where necessary to:
- Comply with applicable laws and regulations.
- Meet BIR, tax, accounting, and financial record-keeping requirements.
- Maintain bookings and payment records.
- Maintain transaction and payout records.
- Maintain Platform Service Fee records.
- Resolve or defend later disputes.
- Prevent fraud and unauthorized activity.
- Protect the security and integrity of the Platform.
- Comply with legal orders or other lawful requirements.
The retention of these records does not mean that a closed business remains active.
14. Your Privacy Rights
Your Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate information.
- Request deletion of personal information where legally permitted.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Request information regarding how your personal information is processed.
- Request a copy of certain personal information.
Certain requests may be subject to legal, contractual, security, accounting, or regulatory limitations.
15. Third-Party Services
External Services
EZZY may integrate or use third-party services including:
- Payment gateways
- Banks and financial institutions
- Mapping and navigation services
- Cloud hosting providers
- Analytics services
- Communication platforms
- Customer support systems
- Identity verification providers
- Security and fraud prevention services
These third parties may operate under their own privacy policies and terms.
EZZY is not responsible for privacy practices independently controlled by third-party providers.
16. Independent Vendors and Service Providers
Marketplace Relationship
EZZY is a technology marketplace connecting customers with independent vendors, businesses, professionals, and service providers.
Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent vendors or the services they provide through the Platform.
Independent vendors are responsible for handling customer information they receive through the Platform in accordance with applicable privacy laws and their own privacy obligations.
17. Children’s Privacy
Age Requirement
EZZY services are not intended for children below the applicable legal age without appropriate parental or legal guardian involvement.
We do not knowingly collect personal information from children in violation of applicable law.
Where a service is intended for minors, such as educational or family-related services, the appropriate parent or legal guardian may be required to provide consent and manage the child’s use of the Platform.
18. Data Transfers
Service Providers and Processing
Your information may be processed or stored by EZZY or its authorized service providers in locations where they operate, subject to applicable privacy and data protection laws.
Where required, appropriate safeguards will be implemented for applicable transfers or processing activities.
19. Fraud Prevention and Security
Protecting the EZZY Marketplace
EZZY may process personal, account, transaction, device, and behavioral information to:
- Detect fraudulent transactions.
- Prevent unauthorized account access.
- Identify suspicious activity.
- Protect customers and vendors.
- Investigate abuse of the Platform.
- Maintain Platform security.
- Comply with legal obligations.
This may include analyzing transaction patterns, account activity, device information, and other relevant information.
20. Legal and Regulatory Disclosures
Required Disclosures
EZZY may disclose personal information where reasonably necessary to:
- Comply with applicable laws.
- Respond to lawful government requests.
- Comply with court orders or legal processes.
- Protect the rights, property, or safety of EZZY, users, vendors, or other persons.
- Investigate fraud or unlawful activity.
- Enforce our Terms of Use and other Platform policies.
21. Business Transfers
Corporate Transactions
If EZZYTech IT Solutions undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar corporate transaction, personal information may be transferred as part of the transaction where permitted by applicable law.
Any successor organization may be required to continue protecting personal information in accordance with applicable legal requirements.
22. Changes to This Privacy Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in:
- Our services
- EZZY platforms
- Technology
- Payment systems
- Business operations
- Legal or regulatory requirements
- Data protection practices
Updated versions become effective upon publication on the applicable EZZY Platform.
We encourage users to review this Privacy Policy periodically.
23. Contact Us
Privacy Questions and Requests
If you have questions regarding this Privacy Policy, your personal information, vendor transactions, payouts, financial records, or account/data deletion, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines
Email: admin@ezzy.ph
EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.
