Effective Date: August 23, 2026
Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.
This Refund & Cancellation Policy explains how cancellations, refunds, booking changes, order cancellations, service cancellations, and related payment matters are handled across the EZZY ecosystem.
The EZZY ecosystem includes specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, and EZZYSHOTS, as well as other services that may be introduced in the future.
Because each EZZY division connects customers with different types of independent vendors and service providers, cancellation and refund conditions may vary depending on the service, provider, booking, order, or transaction.
By using EZZY or completing a transaction through any EZZY division, you acknowledge that you have read and agree to this Policy and any specific cancellation or refund terms disclosed before completing your transaction.
1. EZZY’s Role
Technology Marketplace
EZZY serves as a technology marketplace that connects customers with independent vendors, Partners, businesses, professionals, and service providers.
EZZY may facilitate:
- Bookings and reservations
- Service requests
- Orders
- Payments
- Refunds
- Cancellations
- Vendor payouts
- Customer-provider communications
Unless expressly stated otherwise, EZZYTech IT Solutions does not own, operate, employ, manage, supervise, or control the independent providers offering products or services through the Platform.
The actual provider remains responsible for delivering the product or service purchased by the customer.
2. Cancellation Terms
Provider-Specific Policies
Cancellation terms may vary depending on the EZZY division, provider, product, service, booking, or transaction.
Before completing a transaction, customers should review the cancellation terms displayed on the Platform, including:
- Cancellation deadlines
- Refund eligibility
- Cancellation charges
- Non-refundable conditions
- No-show policies
- Rescheduling conditions
- Other applicable provider requirements
Where a provider has established specific cancellation conditions, those conditions may apply to the transaction.
Customer Cancellations
Customers may cancel a booking, order, reservation, or service request where cancellation is available.
Whether a refund is provided depends on the applicable cancellation terms.
Some transactions may qualify for a full refund, partial refund, credit, rescheduling, or no refund.
3. Refund Eligibility
Full Refunds
A customer may be eligible for a full refund where:
- The transaction is cancelled within an applicable free-cancellation period.
- The provider cancels a confirmed transaction for reasons within the provider’s control.
- The provider cannot reasonably provide the confirmed product or service.
- A refund is otherwise required under applicable law.
- The applicable provider policy provides for a full refund.
Partial Refunds
A partial refund may apply where:
- The customer cancels after the free-cancellation period.
- The provider’s cancellation policy provides for a partial refund.
- Part of a service has already been provided.
- Certain non-refundable charges apply.
- The transaction has other disclosed refund conditions.
No Refund
A transaction may be non-refundable where:
- It is specifically identified as non-refundable before purchase.
- The cancellation occurs after the applicable cancellation deadline.
- The customer fails to attend or use the booked service without an eligible cancellation.
- The applicable provider policy states that no refund is available.
- The applicable law permits the provider to retain the applicable amount.
4. Provider Cancellations
Cancellation by a Vendor or Partner
If an independent vendor or Partner cancels a confirmed transaction, the customer may be eligible for a full or partial refund depending on the circumstances and applicable policy.
Where appropriate, EZZY may assist the customer in:
- Requesting a refund.
- Finding an alternative provider.
- Rescheduling the transaction.
- Resolving the issue with the provider.
Repeated or unjustified provider cancellations may result in account restrictions, suspension, removal of listings, or other action under EZZY’s Platform policies.
5. Service-Specific Applications
EZZY Ecosystem
Cancellation and refund rules may differ across the EZZY divisions.
EZZYSTAY may involve accommodation reservations, check-in and check-out dates, no-shows, and property-specific cancellation rules.
EZZYDRIVE may involve driving lessons, training sessions, instructor schedules, and lesson cancellations.
EZZYCARE may involve scheduled care-related services and provider availability.
EZZYWELL may involve wellness appointments, scheduled sessions, and provider-specific cancellation periods.
EZZYCOURT may involve court or facility reservations, scheduled playing periods, and venue cancellation rules.
EZZYWORK may involve coworking spaces, meeting rooms, offices, and workspace reservations.
EZZYLEARN may involve tutoring, training, classes, and scheduled learning sessions.
EZZYFOOD may involve food orders, preparation, delivery, pickup, and order-specific cancellation conditions.
EZZYPARK may involve parking reservations, scheduled parking periods, and facility availability.
EZZYHOME may involve scheduled home services, appointments, service visits, and provider availability.
EZZYPETS may involve pet-related services, scheduled appointments, bookings, and provider availability.
EZZYLAW may involve consultations, appointments, professional services, and provider-specific cancellation conditions.
EZZYRIDE may involve transportation, vehicle bookings, rentals, and scheduled transportation services.
EZZYSHOTS may involve photography bookings, scheduled sessions, photographers, locations, and preparation requirements.
The specific cancellation and refund terms displayed for a particular transaction take precedence where they provide additional details specific to that service.
6. Rescheduling and Booking Changes
Changing a Transaction
Where supported, customers may request to change:
- Booking dates
- Appointment times
- Service schedules
- Number of participants
- Selected services
- Other applicable booking details
Changes are subject to availability and the provider’s applicable policies.
Additional charges may apply where disclosed before the change is confirmed.
A change to a booking does not automatically create a refund unless the applicable policy provides for one.
7. No-Shows
Failure to Attend or Use a Service
If a customer fails to attend, collect, use, or otherwise participate in a scheduled service without cancelling within the applicable cancellation period, the transaction may be treated as a no-show.
No-show refunds depend on the applicable provider policy.
Examples may include:
- Failure to check in at an accommodation.
- Failure to attend a driving lesson.
- Failure to attend a learning session.
- Failure to attend a wellness appointment.
- Failure to use a court reservation.
- Failure to attend a photography session.
- Failure to appear for a scheduled home or pet service.
8. Food and Order Cancellations
Orders Already Being Prepared
For EZZYFOOD and other order-based services, cancellation may become unavailable once the vendor has begun preparing, processing, or fulfilling the order.
Where cancellation remains available, the customer will be informed of any applicable refund or cancellation conditions.
If an order cannot be fulfilled by the vendor, the customer may be eligible for a refund or other appropriate resolution.
9. Platform Service Fee
Current 11% Platform Service Fee
EZZY currently charges a Platform Service Fee of 11% on applicable completed transactions processed through the Platform.
The Platform Service Fee supports the operation and sustainability of EZZY, including:
- Platform infrastructure
- Technology development and maintenance
- Payment processing
- Customer and vendor support
- Security and fraud prevention
- Marketing and platform promotion
- Administrative and operational costs
Refund of the Platform Service Fee
The treatment of the Platform Service Fee in a refund may depend on the reason for cancellation, applicable provider terms, payment processing requirements, and applicable law.
Where a transaction qualifies for a full refund under EZZY’s applicable refund rules, EZZY may refund the applicable Platform Service Fee where appropriate.
Where a cancellation results in a partial refund, cancellation charge, or non-refundable transaction, the Platform Service Fee may be retained to the extent permitted by applicable law and the terms disclosed for the transaction.
EZZY reserves the right to modify the Platform Service Fee from time to time in accordance with the Terms of Use.
10. Payment Processing
Payment Providers
Payments may be processed through authorized third-party payment gateways, banks, financial institutions, or payment service providers.
Refund processing may therefore depend on the relevant payment provider.
Once EZZY or the applicable provider initiates an approved refund, the time required for the funds to appear in the customer’s account may vary depending on the payment method and financial institution.
EZZY does not control processing times imposed by third-party financial institutions.
11. Vendor Payouts
Payout Adjustments
Vendor and Partner payouts may be affected by:
- Customer refunds
- Cancellations
- Chargebacks
- Disputes
- Platform Service Fees
- Payment processing adjustments
- Other authorized deductions
If a refund is issued after a vendor has already received the corresponding payout, EZZY may deduct the applicable amount from a future payout or otherwise recover the amount where permitted by applicable agreements and law.
12. Disputes and Refund Requests
Requesting Assistance
Customers should first contact the applicable vendor or Partner regarding a cancellation or refund issue where appropriate.
If the issue cannot be resolved, the customer may contact EZZY through the available support channels.
When submitting a refund or dispute request, EZZY may request:
- Booking or order information
- Transaction reference
- Payment details
- Relevant communications
- Photos or other supporting evidence
- Details regarding the issue
EZZY may review available information and communicate with the relevant provider before determining the appropriate next steps.
13. Unauthorized Transactions
Payment Security
If you believe a transaction was made without your authorization, contact EZZY as soon as reasonably possible and, where applicable, contact your bank or payment provider.
EZZY may investigate suspected unauthorized transactions and may suspend accounts or transactions where necessary to protect users and the Platform.
14. Chargebacks
Payment Disputes
Customers are encouraged to contact EZZY before initiating a chargeback where a transaction dispute can reasonably be resolved through the Platform.
Unnecessary or fraudulent chargebacks may result in account restrictions or other appropriate action.
EZZY reserves the right to provide transaction information to payment providers or financial institutions when responding to legitimate chargeback claims.
15. Force Majeure and Exceptional Circumstances
Events Beyond Reasonable Control
A transaction may be affected by circumstances beyond the reasonable control of EZZY, a vendor, Partner, or customer, including:
- Natural disasters
- Severe weather
- Government restrictions
- Public emergencies
- Transportation disruptions
- Major utility failures
- Security incidents
- Other unforeseen circumstances
Depending on the circumstances and applicable provider policy, customers may be offered:
- Rescheduling
- Credits
- Alternative services
- Full or partial refunds
- Other reasonable solutions
Nothing in this Policy limits rights that customers may have under applicable law.
16. Refund Processing
Approved Refunds
Once a refund is approved, EZZY or the applicable provider may initiate the refund through the original payment method where reasonably possible.
Refund processing times vary depending on:
- Payment method
- Payment gateway
- Bank or financial institution
- Transaction type
- Refund processing requirements
EZZY is not responsible for delays caused by third-party financial institutions after a refund has been properly initiated.
17. Refunds After Account Closure
Closed Accounts
If a customer closes their EZZY account while a refund is still pending, EZZY may continue processing the refund where applicable.
Closing an account does not automatically cancel a valid refund claim.
Similarly, vendors may remain responsible for refunds relating to transactions completed before their business account was closed, subject to applicable agreements and law.
18. Record Keeping
Transaction Records
EZZY may retain records relating to transactions, refunds, cancellations, payments, Platform Service Fees, payouts, disputes, and chargebacks for as long as reasonably necessary for:
- BIR and tax record-keeping
- Accounting
- Financial reconciliation
- Fraud prevention
- Dispute resolution
- Payment processing
- Legal and regulatory compliance
- Legitimate business record-keeping
These records may remain after an account or business has been closed.
19. Independent Provider Responsibility
Vendor and Partner Policies
Independent vendors and Partners are responsible for complying with their applicable refund, cancellation, service, and consumer obligations.
Providers must clearly disclose applicable cancellation and refund conditions before customers complete a transaction where required.
Providers must not create refund or cancellation conditions that violate applicable laws or EZZY Platform requirements.
20. Limitation of EZZY’s Role
Marketplace Function
EZZY facilitates transactions between customers and independent providers but does not provide the underlying products or services unless expressly stated otherwise.
EZZY is not responsible for a provider’s:
- Service quality
- Product quality
- Availability
- Cancellation
- Failure to perform
- Customer service
- Refund decision, except where EZZY is directly responsible for processing the applicable transaction
EZZY may assist with communication and dispute resolution but does not guarantee a particular outcome unless required by applicable law.
21. Policy Updates
Changes to This Policy
EZZY may update this Refund & Cancellation Policy from time to time to reflect changes in:
- EZZY services
- EZZY divisions
- Platform functionality
- Payment systems
- Platform Service Fees
- Provider requirements
- Business operations
- Legal or regulatory requirements
Updated versions become effective upon publication on the applicable EZZY Platform.
22. Contact Us
Refund and Cancellation Questions
If you have questions regarding a refund, cancellation, transaction, or payment, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines
Email: admin@ezzy.ph
When contacting us, please provide your booking, order, or transaction reference where available so we can assist you more efficiently.
EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.
