Effective Date: August 23, 2026
Welcome to EZZY, a technology marketplace powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.
This Acceptable Use Policy explains the standards of conduct expected from customers, vendors, Partners, businesses, professionals, service providers, and other users of the EZZY Platform.
The EZZY ecosystem includes specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, and EZZYSHOTS, as well as other services that may be introduced in the future.
By accessing or using EZZY, you agree to comply with this Acceptable Use Policy, the Terms of Use, and other applicable EZZY policies.
1. Purpose of This Policy
Responsible Use
EZZY is designed to provide a safe, reliable, professional, and trustworthy marketplace where customers can discover and transact with independent vendors, Partners, businesses, professionals, and service providers.
All users are expected to use EZZY responsibly, honestly, respectfully, and in compliance with applicable laws.
2. Lawful Use
Compliance With Laws
Users must use EZZY only for lawful purposes.
Users must comply with applicable local, national, and international laws and regulations when using the Platform.
Users must not use EZZY to facilitate, promote, or participate in illegal, fraudulent, deceptive, or unauthorized activities.
3. Accurate Information
Honest Account Information
Users must provide accurate, complete, and current information when creating an account or using EZZY.
Users must not:
- Create accounts using false identities.
- Impersonate another person or business.
- Provide fraudulent information.
- Use another person’s account without authorization.
- Submit false verification documents.
- Misrepresent qualifications, licenses, permits, or business credentials.
Users are responsible for keeping their account information accurate and up to date.
4. Vendor and Partner Listings
Accurate Business Information
Vendors and Partners must ensure that information published on EZZY accurately represents their business, products, and services.
Vendors must not:
- Publish false or misleading information.
- Misrepresent prices.
- Misrepresent availability.
- Advertise services they cannot provide.
- Misrepresent qualifications or certifications.
- Upload fraudulent licenses or permits.
- Use misleading photographs or descriptions.
- Make false claims about products or services.
- Publish information belonging to another business without authorization.
Vendors are responsible for ensuring that their listings comply with applicable laws and EZZY requirements.
5. Respectful Conduct
Professional Communication
All users are expected to communicate respectfully and professionally.
Users must not engage in:
- Harassment
- Threats
- Intimidation
- Bullying
- Hate speech
- Discriminatory conduct
- Abusive behavior
- Defamatory conduct
- Sexual harassment
- Unwanted or inappropriate communications
- Impersonation
EZZY may take action against accounts involved in abusive or threatening behavior.
6. Customer Responsibilities
Responsible Transactions
Customers are expected to:
- Provide accurate booking and order information.
- Use valid payment methods.
- Follow provider instructions and policies.
- Respect vendors, Partners, staff, and other users.
- Attend scheduled bookings or appointments.
- Use products and services responsibly.
- Cancel transactions in accordance with applicable cancellation policies.
Customers must not intentionally create bookings or orders that they do not intend to fulfill.
7. Vendor Responsibilities
Responsible Service
Vendors and Partners are responsible for:
- Delivering the products or services they advertise.
- Maintaining accurate availability.
- Honoring confirmed transactions where applicable.
- Providing accurate pricing.
- Maintaining required permits and licenses.
- Complying with applicable laws.
- Treating customers professionally.
- Handling customer information responsibly.
- Following applicable EZZY policies.
Vendors must not intentionally accept transactions that they know they cannot fulfill.
8. Fraud and Financial Abuse
Prohibited Financial Activities
Users must not use EZZY to:
- Commit payment fraud.
- Use stolen payment information.
- Create fraudulent transactions.
- Manipulate refunds.
- Abuse chargebacks.
- Manipulate payouts.
- Create fake bookings or orders.
- Create transactions solely to generate illegitimate rewards or benefits.
- Attempt to avoid legitimate payment obligations.
Vendors and Partners must not manipulate transaction values or records to avoid applicable Platform Service Fees.
9. Platform Service Fee Circumvention
Protecting the EZZY Marketplace
EZZY currently charges an 11% Platform Service Fee on applicable completed transactions processed through the Platform.
Users and vendors must not intentionally circumvent the Platform by:
- Moving EZZY-generated transactions off-platform to avoid applicable fees.
- Manipulating transaction amounts.
- Creating false cancellations.
- Using false refunds.
- Directing customers away from EZZY solely to avoid applicable Platform fees.
- Creating duplicate or fraudulent transactions.
Nothing in this section prevents users from independently communicating where such communication is necessary to fulfill a legitimate transaction, subject to applicable EZZY policies and provider terms.
10. Reviews and Ratings
Genuine Experiences
Reviews and ratings must be based on genuine experiences.
Users must not:
- Create fake reviews.
- Submit reviews for transactions that did not occur.
- Manipulate ratings.
- Pay for fake reviews.
- Offer incentives in exchange for dishonest reviews.
- Threaten another person to obtain or remove a review.
- Use reviews to harass another user.
EZZY may remove reviews or ratings that violate this Policy.
11. Accommodation, Workspace, Facility, and Property Use
Respecting Providers and Properties
Where a service involves the use of a physical property, facility, accommodation, workspace, court, parking area, or other premises, users must:
- Follow applicable property rules.
- Respect staff and other users.
- Follow safety requirements.
- Respect occupancy limits.
- Avoid unnecessary damage.
- Avoid disruptive behavior.
- Leave the premises in a reasonable condition.
Users may be responsible for damage caused by their intentional or negligent conduct, subject to applicable law and provider terms.
12. Service-Specific Conduct
EZZYDRIVE
Users of EZZYDRIVE must follow the instructions and safety requirements of the applicable driving school, instructor, or training provider.
Users must not use the Platform to arrange unlawful driving activities or misrepresent their qualifications or eligibility.
EZZYRIDE
Users of EZZYRIDE must comply with applicable transportation, vehicle rental, booking, and provider requirements.
Users must provide accurate information relating to bookings and comply with the applicable provider’s terms.
EZZYFOOD
Users must not submit fraudulent food orders, intentionally provide false delivery information, or abuse cancellation, refund, or chargeback systems.
EZZYHOME, EZZYPETS, EZZYCARE, and EZZYWELL
Users must provide accurate service information and treat service providers respectfully.
Users must not use these services to arrange unlawful, dangerous, abusive, or unauthorized activities.
EZZYLAW
Users must provide truthful information when requesting legal services and must not use EZZYLAW to facilitate unlawful activities.
EZZYLEARN
Users must use learning and training services honestly and respectfully.
Users must not submit work intended to facilitate academic fraud or misuse educational services for unlawful purposes.
EZZYSHOTS
Users and photographers must respect applicable privacy, intellectual property, consent, and image-use requirements.
EZZYSTAY, EZZYWORK, EZZYCOURT, and EZZYPARK
Users must comply with the applicable accommodation, workspace, facility, court, parking, property, and provider rules.
13. Personal Information and Privacy
Protecting Personal Information
Users must not improperly collect, disclose, sell, publish, or misuse another person’s personal information obtained through EZZY.
Vendors and Partners are responsible for appropriately protecting customer information they receive through the Platform.
Users must not use customer, vendor, or Partner information obtained through EZZY for unrelated marketing, harassment, fraud, or unauthorized purposes.
14. Platform Security
Protecting EZZY
Users must not:
- Attempt unauthorized access to EZZY.
- Attempt to access another user’s account.
- Circumvent authentication or security controls.
- Upload malware, viruses, or malicious code.
- Introduce harmful software.
- Interfere with Platform operations.
- Conduct denial-of-service attacks.
- Probe or scan Platform infrastructure without authorization.
- Exploit security vulnerabilities.
- Reverse engineer the Platform where prohibited by law.
- Use automated systems that materially interfere with Platform operation.
Security vulnerabilities should be responsibly reported to EZZY.
15. Data Scraping and Automated Access
Platform Data
Users must not use automated tools, bots, crawlers, scraping systems, or similar technologies to collect or extract substantial amounts of EZZY data without prior authorization.
This includes unauthorized collection of:
- Vendor information
- Customer information
- Listings
- Prices
- Reviews
- Booking information
- Platform content
- Other proprietary data
16. Intellectual Property
Respecting Rights
Users must respect the intellectual property rights of EZZY, vendors, Partners, customers, and third parties.
Users must not upload or distribute content that they do not have the legal right to use.
This includes unauthorized:
- Logos
- Photographs
- Videos
- Written content
- Trademarks
- Designs
- Software
- Other copyrighted materials
17. Prohibited Content
Content Standards
Users must not upload or distribute content through EZZY that:
- Is unlawful.
- Promotes violence or criminal activity.
- Contains malware.
- Contains fraudulent information.
- Infringes intellectual property rights.
- Contains unauthorized personal information.
- Is threatening or harassing.
- Is discriminatory or hateful.
- Is sexually exploitative or otherwise unlawful.
- Misrepresents a product, service, business, or individual.
EZZY may remove content that violates this Policy or applicable law.
18. Circumventing the Platform
Off-Platform Transactions
Users and vendors must not intentionally use EZZY to identify customers or providers and then move transactions off-platform solely to avoid applicable EZZY fees, safeguards, payment procedures, or Platform requirements.
This does not prohibit legitimate communication or independent relationships that are permitted under applicable agreements or law.
19. Account Closure and Enforcement
Violations
If a user violates this Acceptable Use Policy, EZZY may take appropriate action, including:
- Removing content.
- Removing a listing.
- Cancelling a transaction.
- Restricting Platform access.
- Suspending an account.
- Suspending a vendor business.
- Withholding or reviewing payouts where permitted.
- Closing a vendor business.
- Terminating an account.
- Reporting suspected unlawful activity to appropriate authorities.
The action taken will depend on the nature and seriousness of the violation.
20. Account and Business Closure
Closure Does Not Erase Obligations
Closing an EZZY account or vendor business does not eliminate obligations that arose before closure.
Users and vendors may remain responsible for:
- Completed transactions.
- Refunds.
- Chargebacks.
- Outstanding payments.
- Disputes.
- Damage claims.
- Other contractual or legal obligations.
EZZY may retain relevant records as permitted or required by applicable law.
21. Financial and Transaction Records
Record Retention
EZZY may retain transaction, payment, Platform Service Fee, payout, refund, cancellation, dispute, and other financial records for legitimate business, accounting, tax, BIR, security, fraud prevention, legal, or regulatory purposes.
Such records may remain after an account or business has been closed.
22. Reporting Violations
Report an Issue
Users who believe another user, vendor, Partner, or service provider is violating this Policy may report the issue to EZZY.
Reports may be submitted through available Platform support channels or:
Email: admin@ezzy.ph
EZZY may request additional information or evidence when investigating a report.
23. Policy Updates
Changes
EZZY may update this Acceptable Use Policy from time to time to reflect changes in:
- EZZY services
- Platform features
- EZZY divisions
- Security practices
- Business operations
- Legal or regulatory requirements
Updated versions become effective upon publication on the applicable EZZY Platform.
24. Contact Us
Questions
If you have questions regarding this Acceptable Use Policy, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines
Email: admin@ezzy.ph
EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Unless expressly stated otherwise, EZZYTech IT Solutions does not own, employ, manage, supervise, or control independent providers offering products or services through the EZZY ecosystem.
