Effective Date: August 23, 2026
EZZY respects your right to control your account, business profile, and personal information. This Account & Data Deletion page explains how customers, vendors, Partners, businesses, and service providers can close their EZZY account or business and what happens to information associated with the account.
EZZY is powered by ezzy.ph and owned and operated by EZZYTech IT Solutions.
The EZZY ecosystem includes specialized platforms and services such as EZZYSTAY, EZZYDRIVE, EZZYCARE, EZZYWELL, EZZYCOURT, EZZYWORK, EZZYLEARN, EZZYFOOD, EZZYPARK, EZZYHOME, EZZYPETS, EZZYLAW, EZZYRIDE, and EZZYSHOTS, as well as other services that may be introduced in the future.
1. Account Closure Options
The Business and My Login
If you choose “The business and my login,” your EZZY business will be closed and your EZZY sign-in will also be deleted.
Your login and password, contact details and address, and eligible verification documents associated with the account will be removed, subject to information that EZZY is legally required or permitted to retain.
Once the closure is completed, you will no longer be able to use that EZZY sign-in.
The Business Only
If you choose “The business only,” your business or vendor account will be closed while your EZZY sign-in remains active.
This option allows you to stop operating as a vendor or Partner while continuing to use your EZZY account as a customer or for other available EZZY services.
If you later wish to operate a business on EZZY again, you may be required to register a new business.
2. What Happens to Your Information?
Information That May Be Deleted
When the applicable closure is completed, EZZY will take reasonable steps to delete or anonymize personal information that is no longer necessary for legitimate business or legal purposes.
Depending on the closure option selected, this may include:
- Login and password information
- Contact details and address
- Uploaded verification documents
- Account profile information
- Other personal information that is no longer required
Information That May Be Retained
Certain information may be retained after your account or business is closed where necessary for legitimate business or legal purposes.
This may include:
- Business name
- Booking records
- Order records
- Payment records
- Transaction records
- Payout records
- Platform Service Fee records
- Financial and accounting records
- BIR and tax records
- Records necessary to resolve or defend disputes
- Information required by applicable laws or regulations
The retention of these records does not mean that your business remains active on EZZY.
3. Outstanding Bookings, Orders, and Services
Why Your Business May Not Close Immediately
A business closure request may not be completed while certain matters remain unresolved.
These may include:
- Open bookings
- Upcoming reservations
- Pending orders
- Active service requests
- Pending or unreleased payouts
- Open disputes
- Outstanding refunds
- Pending cancellations
- Chargebacks
- Other financial or contractual obligations
The closure process may continue once the outstanding matters have been completed or resolved.
4. Pending Payouts
Payout Processing
If you have pending or unreleased vendor payouts when you request business closure, those payouts may need to clear through the applicable payout process before the business closure can be completed.
For example, if your account shows ₱4,200 in payouts not yet released, that amount may need to be processed before the closure is finalized.
EZZY may also need to complete financial reconciliation before closing the business.
5. Open Disputes
Dispute Resolution
If there is an open dispute involving your business, EZZY may delay completion of the business closure until the dispute has been reviewed or resolved.
Closing a business does not eliminate obligations relating to transactions or disputes that occurred before closure.
6. Upcoming Bookings and Reservations
Future Transactions
If you have an upcoming booking or reservation after submitting a closure request, the closure may remain pending until the booking is completed or cancelled.
You generally do not need to submit another closure request.
Once the outstanding booking or reservation has been cleared, EZZY may continue processing the closure.
7. Financial and Transaction Records
Record Retention
EZZY may retain transaction, payment, payout, Platform Service Fee, refund, cancellation, dispute, and other financial records after an account or business is closed.
Records may be retained where necessary for:
- BIR record-keeping
- Tax compliance
- Accounting requirements
- Financial reconciliation
- Payment processing
- Fraud prevention
- Dispute resolution
- Legal and regulatory compliance
- Legitimate business record-keeping
These records may be retained for the period required by applicable law or reasonably necessary for the applicable purpose.
8. Platform Service Fee Records
11% Platform Service Fee
EZZY currently applies an 11% Platform Service Fee to applicable transactions processed through the Platform.
Records relating to Platform Service Fees may be retained after a vendor or Partner closes their business where necessary for:
- Accounting
- Financial reconciliation
- Tax and BIR requirements
- Payment records
- Vendor payout records
- Auditing
- Dispute resolution
- Legal or regulatory requirements
Retaining these records does not keep the vendor business active.
9. Verification Documents
Uploaded Business Documents
Verification documents submitted during vendor or Partner registration may be removed when the applicable account or business closure is completed, where they are no longer required.
However, EZZY may retain information derived from or associated with verification documents where necessary for:
- Legal compliance
- Regulatory requirements
- Fraud prevention
- Security
- Dispute resolution
- Record-keeping obligations
10. Closure Processing Period
Processed Within 30 Days
Account and business closure requests are generally processed within 30 days.
The actual completion time may depend on:
- Outstanding bookings
- Pending orders
- Pending payouts
- Open disputes
- Refunds
- Cancellations
- Chargebacks
- Verification requirements
- Other applicable obligations
11. Canceling a Closure Request
Cancel Before Completion
You may cancel your closure request at any time before it is completed.
If your request is still pending, you may use the “Cancel this request” option available through your EZZY account.
For example, if an upcoming booking or pending payout is preventing immediate closure, you may cancel the closure request while it remains pending.
Once the closure has been completed, it may not be possible to reverse the action.
12. Closure Feedback
Why Are You Closing?
EZZY may ask why you are closing your account or business.
Providing a reason is optional.
Feedback may be used to understand user and vendor experience and improve EZZY services.
Choosing not to provide feedback will not prevent you from requesting closure.
13. Business Name Confirmation
Security Verification
For security purposes, EZZY may require you to enter or confirm your business name before submitting a business closure request.
This helps ensure that the person requesting closure is authorized to close the business.
EZZY may also require reasonable account verification where necessary to protect against unauthorized deletion requests.
14. How to Close Your Account or Business
Through Your EZZY Account
Where the account closure feature is available:
- Sign in to your EZZY account.
- Open your account or vendor settings.
- Select “Close Account.”
- Choose either:
- “The business and my login”, or
- “The business only.”
- Review the information presented.
- Optionally provide a reason for closing.
- Enter your business name to confirm.
- Submit your closure request.
- Resolve any outstanding bookings, orders, payouts, disputes, refunds, or cancellations if required.
- Wait for the closure to be processed.
The status of your closure request may be displayed in your EZZY account while it is being processed.
15. If Your Closure Is Blocked
Outstanding Items
If your business cannot be closed immediately, EZZY may show the items that must first be resolved.
Your closure will not go ahead while any of these are still open::
Bookings, reservations or orders that have not reached a final state — anything not yet
completed, cancelled or refunded
Payouts we have not released yet — these clear on the next payout run
₱4,200 in payouts not yet released
These clear on the next payout run.
An open dispute involving your business — we will
resolve it with you first
We will tell you which of these applies, and what clears it. Once they are settled the closure goes ahead on its own — you do not need
to ask again
If you believe the information displayed is incorrect, you may contact EZZY for assistance.
16. After Business Closure
The Business Only
If you select “The business only,” your business will be closed while your EZZY login remains active.
You may continue using your login for available customer services and other EZZY services.
If you later want to operate as a vendor again, you may need to register a new business.
The Business and My Login
If you select “The business and my login,” both the business and associated EZZY sign-in will be closed.
You will no longer be able to access that EZZY account after the closure is completed.
17. Public Business Information
Closed Businesses
Once a business is closed, it will no longer operate as an active vendor or Partner on EZZY.
Certain historical information may nevertheless be retained or displayed where reasonably necessary for:
- Transaction records
- Legal compliance
- Accounting
- Dispute resolution
- Fraud prevention
- Platform integrity
18. Third-Party Services
External Providers
Information associated with your EZZY account may also have been processed by third-party services, including:
- Payment gateways
- Banks and financial institutions
- Identity verification providers
- Cloud hosting providers
- Analytics services
- Communication providers
- Other technology providers
These providers may retain information according to their own privacy policies, terms, and legal obligations.
Where applicable, you may need to submit a separate deletion request directly to the relevant third-party provider.
19. Account Deletion and EZZY Privacy
Privacy Policy
Account and business deletion is also governed by the EZZY Privacy Policy.
The Privacy Policy explains how EZZY collects, uses, shares, protects, and retains personal information.
Account closure does not automatically require the deletion of information that EZZY is required or permitted to retain under applicable law or for legitimate business purposes.
20. Contact Us
Account & Data Deletion Questions
If you have questions about your account closure, business closure, data deletion, or believe that something is incorrectly preventing your account from being closed, please contact:
EZZYTech IT Solutions
Business Address:
GF, 9 Roli’s Arcade
La Salle Ave
Bacolod, 6100 Negros Occidental
Philippines
Email: admin@ezzy.ph
When contacting us, please use the email address associated with your EZZY account whenever possible.
EZZY is powered by ezzy.ph and serves as a technology marketplace connecting customers with independent vendors, businesses, professionals, Partners, and service providers. Closing an account or business does not affect EZZY’s ability to retain information required for BIR record-keeping, tax and accounting purposes, financial records, security, fraud prevention, dispute resolution, legal compliance, or other legitimate business purposes.
